1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
|
class TicketsController < ApplicationController
respond_to :html #, :json
#has_scope :open, :type => boolean
before_filter :set_strings
def new
@ticket = Ticket.new
@ticket.comments.build
end
def create
@ticket = Ticket.new(params[:ticket])
if current_user
@ticket.created_by = current_user.id
@ticket.email = current_user.email if current_user.email
@ticket.comments.last.posted_by = current_user.id
else
@ticket.comments.last.posted_by = nil #hacky, but protecting this attribute doesn't work right, so this should make sure it isn't set.
end
flash[:notice] = 'Ticket was successfully created.' if @ticket.save
respond_with(@ticket)
end
=begin
def edit
@ticket = Ticket.find(params[:id])
@ticket.comments.build
# build ticket comments?
end
=end
def show
@ticket = Ticket.find(params[:id])
if !@ticket
redirect_to tickets_path, :alert => "No such ticket"
return
end
authorize_ticket_access
# @ticket.comments.build
# build ticket comments?
end
def update
@ticket = Ticket.find(params[:id])
if ticket_access?
if status = params[:change_status] #close or open button was pressed
@ticket.close if params[:change_status] == 'close'
@ticket.reopen if params[:change_status] == 'open'
else
params[:ticket][:comments_attributes] = nil if params[:ticket][:comments_attributes].values.first[:body].blank? #unset comments hash if no new comment was typed
@ticket.attributes = params[:ticket] #this will call comments_attributes=
# @ticket.is_open = false if params[:commit] == @reply_close_str #this overrides is_open selection
@ticket.close if params[:commit] == @reply_close_str #this overrides is_open selection
# what if there is an update and no new comment? Confirm that there is a new comment to update posted_by:
@ticket.comments.last.posted_by = (current_user ? current_user.id : nil) if @ticket.comments_changed? #protecting posted_by isn't working, so this should protect it.
end
if @ticket.changed? and @ticket.save
flash[:notice] = 'Ticket was successfully updated.'
respond_with @ticket
else
#redirect_to [:show, @ticket] #
flash[:alert] = 'Ticket has not been changed'
redirect_to @ticket
#respond_with(@ticket) # why does this go to edit?? redirect???
end
end
end
def index
# @tickets = Ticket.by_title #not actually what we will want
#we'll want only tickets that this user can access
# @tickets = Ticket.by_is_open.key(params[:status])
#below is obviously too messy and not what we want, but wanted to get basic functionality there
if admin?
# todo: for admins, might want option to see tickets they have already posted to. want to use something like tickets_by_admin
if params[:status] == 'open'
@tickets = Ticket.by_is_open.key(true)
elsif params[:status] == 'closed'
@tickets = Ticket.by_is_open.key(false)
else
@tickets = Ticket.all
end
elsif logged_in?
#TODO---if, when logged in, user accessed unauthenticated ticket, then seems okay to list it in their list of tickets. Thus, include all tickets that the user has posted to, not just those that they created.
if params[:status] == 'open'
@tickets = Ticket.by_is_open_and_created_by.key([true, current_user.id]).all
elsif params[:status] == 'closed'
@tickets = Ticket.by_is_open_and_created_by.key([false, current_user.id]).all
else
@tickets = Ticket.by_created_by.key(current_user.id).all
end
else
access_denied
return
end
respond_with(@tickets)
end
def destroy
@ticket = Ticket.find(params[:id])
@ticket.destroy if admin?
redirect_to tickets_path
end
private
def ticket_access?
@ticket and (admin? or !@ticket.created_by or (current_user and current_user.id == @ticket.created_by))
end
def authorize_ticket_access
access_denied unless ticket_access?
end
def set_strings
@post_reply_str = 'Post reply' #t :post_reply
@reply_close_str = 'Reply and close' #t :reply_and_close
end
# not using now, as we are using comment_attributes= from the Ticket model
=begin
def add_comment
comment = TicketComment.new(params[:comment])
comment.posted_by = User.current.id if User.current #could be nil
comment.posted_at = Time.now # TODO: it seems strange to have this here, and not in model
@ticket.comments << comment
end
=end
end
|
