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#
# TODO: thought i should reverse keys for descending, but that didn't work.
# look into whether that should be tweaked, and whether it works okay with
# pagination (seems to now...)
#
# TODO: don't hardcode strings 'unknown user' and 'unauthenticated user'
#
# TODO: this should use associations instead of non-standard created_by.
#
class Ticket < CouchRest::Model::Base
use_database "tickets"
property :created_by, String, :protected => true # nil for anonymous tickets, should never be changed
property :regarding_user, String # may be nil or valid username
property :subject, String
property :email, String
property :is_open, TrueClass, :default => true
property :comments, [TicketComment]
timestamps!
unique_id :generate_code
design do
view :by_updated_at
view :by_created_at
view :by_created_by
view :by_is_open_and_created_at
view :by_is_open_and_updated_at
own_path = Pathname.new(File.dirname(__FILE__))
load_views(own_path.join('..', 'designs', 'ticket'))
end
validates :subject, :presence => true
# email can be nil, "", or valid address.
# validation provided by 'valid_email' gem.
validates :email, :allow_blank => true,
:email => true,
:mx_with_fallback => true
def self.search(options = {})
@selection = TicketSelection.new(options)
@selection.tickets
end
def self.destroy_all_from(user)
self.by_created_by.key(user.id).each do |ticket|
ticket.destroy
end
rescue RestClient::ResourceNotFound
# silently ignore if design docs are not yet created
end
def is_creator_validated?
created_by_user.is_a? User
end
def email
read_attribute(:email) || created_by_user.email
end
def regarding_user
read_attribute(:regarding_user) || created_by_user.login
end
def close
self.is_open = false
end
def reopen
self.is_open = true
end
def commenters(locale = I18n.locale)
commenters = []
unknown = false
anonymous = false
self.comments.each do |comment|
if comment.posted_by
if user = User.find(comment.posted_by)
commenters << user.login if user and !commenters.include?(user.login)
elsif !unknown
unknown = true
commenters << I18n.t(:unknown, :locale => locale)
end
elsif !anonymous
anonymous = true
commenters << I18n.t(:anonymous, :locale => locale)
end
end
commenters.join(', ')
end
#
# update comments. User should be set by controller.
#
def comments_attributes=(attributes)
if attributes
comment = TicketComment.new(attributes.values.first)
comment.posted_at = Time.now
comments << comment
end
end
def created_by_user
if self.created_by
User.find(self.created_by) || AnonymousUser.new
else
AnonymousUser.new
end
end
def regarding_user_actual_user
User.find_by_login(self.regarding_user)
end
# Generate a unique code for identifying this ticket.
# This will become the ID of the document. It is also used for
# tracking email replies. The code must be URL friendly.
def generate_code
while code = SecureRandom.urlsafe_base64.downcase.gsub(/[li1o0_-]/,'')[0..7]
if code.length == 8 && self.class.find(code).nil?
return code
end
end
end
end
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