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class TicketMailer < ActionMailer::Base
helper :ticket_i18n
def self.send_notice(ticket, comment, url)
reply_recipients(ticket, comment.user).each do |email, key|
TicketMailer.notice(ticket, comment, url, email, key).deliver
end
end
#
# ticket - the ticket in question
# author - user who created last comment
# url - url of the ticket
# email - email to send reply notice to
# key - public key for email
#
# TODO: OpenPGP encrypt email to the public key.
#
def notice(ticket, comment, url, email, key)
@url = url
@email = email
@key = key
mail({
:reply_to => reply_to_address,
:subject => "Re: [#{ticket.id}] #{ticket.subject}",
:to => email,
:from => from_address(ticket, comment)
})
end
private
#
# I am not sure what makes the most sense here. For now, since we do not
# include any reply text in the notification email, it makes sense to make
# the from address be the robot, not the user.
#
def from_address(ticket, comment)
if true
reply_to_address
else
from_name = if comment.user.present?
comment.user.login
elsif ticket.created_by.present?
ticket.created_by_user.login
else
I18n.t(:anonymous)
end
"%s <%s>" % [from_name, reply_to_address]
end
end
# TODO: change me to support virtual domains
def reply_to_address
[APP_CONFIG[:mailer][:from_address], APP_CONFIG[:domain]].join('@')
end
#
# returns a hash of {'email' => 'public key'}, where key might be nil.
#
def self.reply_recipients(ticket, author)
recipients = {}
ticket.comments.each do |comment|
user = comment.posted_by_user
if user && (author.nil? || user.id != author.id)
if user.email
recipients[user.identity.address] = (user.identity.keys[:pgp] if user.identity.keys[:pgp].present?)
end
if user.contact_email.present?
recipients[user.contact_email] = (user.contact_email_key if user.contact_email_key.present?)
end
end
end
if author && author.is_admin? && ticket.email.present?
recipients[ticket.email] = nil
end
logger.info { "emailing reply regarding ticket #{ticket.id} to #{recipients.keys.join(', ')}" }
recipients
end
end
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