1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
|
class TicketsController < ApplicationController
include AutoTicketsPathHelper
respond_to :html, :json
#has_scope :open, :type => boolean
before_filter :require_login, :only => [:index]
before_filter :fetch_ticket, except: [:new, :create, :index]
before_filter :require_ticket_access, except: [:new, :create, :index]
before_filter :fetch_user
before_filter :set_title
def new
@ticket = Ticket.new
@ticket.created_by = current_user.id
@ticket.comments.build
end
def create
@ticket = Ticket.new(params[:ticket])
#protecting posted_by isn't working, so this should protect it:
@ticket.comments.last.posted_by = current_user.id
@ticket.comments.last.private = false unless admin?
@ticket.created_by = current_user.id
flash_for @ticket
if @ticket.save && !logged_in?
flash[:success] += t 'tickets.access_ticket_text',
full_url: ticket_url(@ticket.id),
default: ""
end
respond_with @ticket, :location => auto_ticket_path(@ticket)
end
def show
@comment = TicketComment.new
if !@ticket
redirect_to auto_tickets_path, :alert => t(:no_such_thing, :thing => t(:ticket))
return
end
end
def close
@ticket.close
@ticket.save
redirect_to redirection_path
end
def open
@ticket.reopen
@ticket.save
redirect_to redirection_path
end
def update
@ticket.attributes = cleanup_ticket_params(params[:ticket])
if params[:button] == 'reply_and_close'
@ticket.close
end
if @ticket.comments_changed?
@ticket.comments.last.posted_by = current_user.id
@ticket.comments.last.private = false unless admin?
send_email_update(@ticket, @ticket.comments.last)
end
flash_for @ticket, with_errors: true
@ticket.save
respond_with @ticket, location: redirection_path
end
def index
@all_tickets = Ticket.search(search_options(params))
@tickets = @all_tickets.page(params[:page]).per(APP_CONFIG[:pagination_size])
end
def destroy
# should we allow non-admins to delete their own tickets? i don't think necessary.
@ticket.destroy if admin?
redirect_to auto_tickets_path
end
protected
def set_title
@title = t("layouts.title.tickets")
end
private
#
# ticket index, if appropriate.
# otherwise, just @ticket
#
def redirection_path
if logged_in? && params[:button] == t(:reply_and_close)
auto_tickets_path
else
auto_ticket_path(@ticket)
end
end
#
# unset comments hash if no new comment was typed
#
def cleanup_ticket_params(ticket)
if ticket && ticket[:comments_attributes]
if ticket[:comments_attributes].values.first[:body].blank?
ticket[:comments_attributes] = nil
end
end
return ticket
end
def fetch_ticket
@ticket = Ticket.find(params[:id])
if !@ticket
if admin?
redirect_to auto_tickets_path,
alert: t(:no_such_thing, thing: 'ticket')
else
access_denied
end
end
end
def require_ticket_access
access_denied unless ticket_access?
end
def ticket_access?
admin? or
@ticket.created_by.blank? or
current_user.id == @ticket.created_by
end
def fetch_user
if admin?
@user = User.find(params[:user_id]) if params[:user_id]
else
@user = current_user
end
end
#
# clean up params for ticket search
#
def search_options(params)
params.merge(
:admin_status => params[:user_id] ? 'mine' : 'all',
:user_id => @user ? @user.id : current_user.id,
:is_admin => admin?
)
end
def send_email_update(ticket, comment)
TicketMailer.send_notice(ticket, comment, ticket_url(ticket))
rescue StandardError => exc
flash_for(exc)
raise exc if Rails.env == 'development'
end
end
|
