diff options
Diffstat (limited to 'help')
26 files changed, 443 insertions, 307 deletions
diff --git a/help/README.md b/help/README.md new file mode 100644 index 0000000..c9573e6 --- /dev/null +++ b/help/README.md @@ -0,0 +1 @@ +Implements a simple, clean, and easy to use help ticketing system.
\ No newline at end of file diff --git a/help/Readme.md b/help/Readme.md deleted file mode 100644 index e69de29..0000000 --- a/help/Readme.md +++ /dev/null diff --git a/help/app/assets/javascripts/tickets.js b/help/app/assets/javascripts/tickets.js index 5376a6e..bf7965c 100644 --- a/help/app/assets/javascripts/tickets.js +++ b/help/app/assets/javascripts/tickets.js @@ -1,4 +1,4 @@ -$(document).ready(function () { - $.fn.editable.defaults.mode = 'inline'; - $('#title').editable(); -});
\ No newline at end of file +//$(document).ready(function () { +// $.fn.editable.defaults.mode = 'inline'; +// $('#title').editable(); +//});
\ No newline at end of file diff --git a/help/app/controllers/tickets_controller.rb b/help/app/controllers/tickets_controller.rb index 6562048..094612c 100644 --- a/help/app/controllers/tickets_controller.rb +++ b/help/app/controllers/tickets_controller.rb @@ -1,12 +1,13 @@ class TicketsController < ApplicationController + include AutoTicketsPathHelper respond_to :html, :json #has_scope :open, :type => boolean - before_filter :set_strings - before_filter :authorize, :only => [:index] before_filter :fetch_ticket, :only => [:show, :update, :destroy] # don't now have an edit method + before_filter :fetch_user + before_filter :set_title def new @ticket = Ticket.new @@ -20,95 +21,134 @@ class TicketsController < ApplicationController @ticket.created_by = current_user.id if logged_in? @ticket.email = current_user.email_address if logged_in? and current_user.email_address - flash[:notice] = 'Ticket was successfully created.' if @ticket.save + if @ticket.save + flash[:notice] = t(:thing_was_successfully_created, :thing => t(:ticket)) + end # cannot set this until ticket has been saved, as @ticket.id will not be set - flash[:notice] += " " + t(:access_ticket_text, :full_url => ticket_url(@ticket.id)) if !logged_in? and flash[:notice] - respond_with(@ticket) - - end - -=begin - def edit - @ticket.comments.build - # build ticket comments? + if !logged_in? and flash[:notice] + flash[:notice] += " " + t(:access_ticket_text, :full_url => ticket_url(@ticket.id)) + end + respond_with(@ticket, :location => auto_ticket_path(@ticket)) end -=end def show @comment = TicketComment.new if !@ticket - redirect_to tickets_path, :alert => "No such ticket" + redirect_to auto_tickets_path, :alert => t(:no_such_thing, :thing => t(:ticket)) return end end def update + if params[:commit] == 'close' + @ticket.is_open = false + @ticket.save + redirect_to_tickets + elsif params[:commit] == 'open' + @ticket.is_open = true + @ticket.save + redirect_to auto_ticket_path(@ticket) + else + @ticket.attributes = cleanup_ticket_params(params[:ticket]) - if params[:post] #currently changes to title or is_open status - @ticket.attributes = params[:post] - # TODO: do we want to keep the history of title changes? one possibility was adding a comment that said something like 'user changed the title from a to b' + if params[:commit] == 'reply_and_close' + @ticket.close + end - else - params[:ticket][:comments_attributes] = nil if params[:ticket][:comments_attributes].values.first[:body].blank? #unset comments hash if no new comment was typed - @ticket.attributes = params[:ticket] #this will call comments_attributes= - @ticket.close if params[:commit] == @reply_close_str #this overrides is_open selection - # what if there is an update and no new comment? Confirm that there is a new comment to update posted_by: - @ticket.comments.last.posted_by = (current_user ? current_user.id : nil) if @ticket.comments_changed? #protecting posted_by isn't working, so this should protect it. - end - if @ticket.changed? and @ticket.save - flash[:notice] = 'Ticket was successfully updated.' - if @ticket.is_open || !logged_in? - respond_with @ticket - else #for closed tickets with authenticated users, redirect to index. - redirect_to tickets_path + if @ticket.comments_changed? + @ticket.comments.last.posted_by = (current_user ? current_user.id : nil) end - else - #redirect_to [:show, @ticket] # - flash[:alert] = 'Ticket has not been changed' - redirect_to @ticket - #respond_with(@ticket) # why does this go to edit?? redirect??? - end + if @ticket.changed? + if @ticket.save + flash[:notice] = t(:changes_saved) + redirect_to_tickets + else + respond_with @ticket + end + else + redirect_to auto_ticket_path(@ticket) + end + end end def index - @all_tickets = Ticket.for_user(current_user, params, admin?) #for tests, useful to have as separate variable - @tickets = @all_tickets.page(params[:page]).per(10) + @all_tickets = Ticket.search(search_options(params)) + @tickets = @all_tickets.page(params[:page]).per(APP_CONFIG[:pagination_size]) end def destroy # should we allow non-admins to delete their own tickets? i don't think necessary. @ticket.destroy if admin? - redirect_to tickets_path + redirect_to auto_tickets_path + end + + protected + + def set_title + @title = t(:tickets) end private - def ticket_access? - @ticket and (admin? or !@ticket.created_by or (current_user and current_user.id == @ticket.created_by)) + # + # redirects to ticket index, if appropriate. + # otherwise, just redirects to @ticket + # + def redirect_to_tickets + if logged_in? + if params[:commit] == t(:reply_and_close) + redirect_to auto_tickets_path + else + redirect_to auto_ticket_path(@ticket) + end + else + # if we are not logged in, there is no index to view + redirect_to auto_ticket_path(@ticket) + end end - def set_strings - @post_reply_str = 'Post reply' #t :post_reply - @reply_close_str = 'Reply and close' #t :reply_and_close + # + # unset comments hash if no new comment was typed + # + def cleanup_ticket_params(ticket) + if ticket && ticket[:comments_attributes] + if ticket[:comments_attributes].values.first[:body].blank? + ticket[:comments_attributes] = nil + end + end + return ticket + end + + def ticket_access? + @ticket and (admin? or !@ticket.created_by or (current_user and current_user.id == @ticket.created_by)) end def fetch_ticket @ticket = Ticket.find(params[:id]) if !@ticket and admin? - redirect_to tickets_path, :alert => t(:no_such_thing, :thing => 'ticket') + redirect_to auto_tickets_path, :alert => t(:no_such_thing, :thing => 'ticket') return end access_denied unless ticket_access? end - # not using now, as we are using comment_attributes= from the Ticket model -=begin - def add_comment - comment = TicketComment.new(params[:comment]) - comment.posted_by = User.current.id if User.current #could be nil - comment.posted_at = Time.now # TODO: it seems strange to have this here, and not in model - @ticket.comments << comment + + def fetch_user + if params[:user_id] + @user = User.find_by_param(params[:user_id]) + end + end + + # + # clean up params for ticket search + # + def search_options(params) + params.merge( + :admin_status => params[:user_id] ? 'mine' : 'all', + :user_id => @user ? @user.id : current_user.id, + :is_admin => admin? + ) end -=end + end diff --git a/help/app/helpers/auto_tickets_path_helper.rb b/help/app/helpers/auto_tickets_path_helper.rb new file mode 100644 index 0000000..bb71260 --- /dev/null +++ b/help/app/helpers/auto_tickets_path_helper.rb @@ -0,0 +1,51 @@ +# +# These "auto" forms of the normal ticket path route helpers allow us to do two things automatically: +# +# (1) include the user in the path if appropriate. +# (2) retain the sort params, if appropriate. +# +# Tickets views with a user_id are limited to that user. For admins, they don't need a user_id for any ticket action. +# +# This is available both to the views and the tickets_controller. +# +module AutoTicketsPathHelper + + protected + + def auto_tickets_path(options={}) + options = ticket_view_options.merge options + if @user + user_tickets_path(@user, options) + else + tickets_path(options) + end + end + + def auto_ticket_path(ticket, options={}) + options = ticket_view_options.merge options + if @user + user_ticket_path(@user, ticket, options) + else + ticket_path(ticket, options) + end + end + + def auto_new_ticket_path(options={}) + options = ticket_view_options.merge options + if @user + new_user_ticket_path(@user, options) + else + new_ticket_path(options) + end + end + + private + + def ticket_view_options + hsh = {} + hsh[:open_status] = params[:open_status] if params[:open_status] && !params[:open_status].empty? + hsh[:sort_order] = params[:sort_order] if params[:sort_order] && !params[:sort_order].empty? + hsh + end + +end
\ No newline at end of file diff --git a/help/app/helpers/tickets_helper.rb b/help/app/helpers/tickets_helper.rb index bd2c069..7af50d6 100644 --- a/help/app/helpers/tickets_helper.rb +++ b/help/app/helpers/tickets_helper.rb @@ -1,27 +1,54 @@ module TicketsHelper + # + # FORM HELPERS + # - def status - params[:open_status] || 'open' + # + # hidden fields that should be added to ever ticket form. + # these are use for proper redirection after successful actions. + # + def hidden_ticket_fields + haml_concat hidden_field_tag('open_status', params[:open_status]) + haml_concat hidden_field_tag('sort_order', params[:sort_order]) + haml_concat hidden_field_tag('user_id', params[:user_id]) + "" end - def admin - # do we not want this set for non-admins? the param will be viewable in the url - params[:admin_status] || 'all' + # + # PARAM HELPERS + # + + def search_status + if action?(:index) + params[:open_status] || 'open' + else + nil + end end - def order + def search_order params[:sort_order] || 'updated_at_desc' end + # + # LINK HELPERS + # + def link_to_status(new_status) - label = new_status + ' issues' - link_to label, :open_status => new_status, :admin_status => admin, :sort_order => order + if new_status == "open" + label = t(:open_tickets) + elsif new_status == "closed" + label = t(:closed_tickets) + elsif new_status == "all" + label = t(:all_tickets) + end + link_to label, auto_tickets_path(:open_status => new_status, :sort_order => search_order) end def link_to_order(order_field) - if order.start_with?(order_field) + if search_order.start_with?(order_field) # link for currently-filtered field. Link to other direction of this field. - if order.end_with? 'asc' + if search_order.end_with? 'asc' direction = 'desc' icon_direction = 'up' else @@ -35,8 +62,14 @@ module TicketsHelper direction = 'desc' end - link_to :sort_order => order_field + '_at_' + direction, :open_status => status, :admin_status => admin do - arrow + order_field + ' at' + if order_field == 'updated' + label = t(:updated) + elsif order_field == 'created' + label = t(:created) + end + + link_to auto_tickets_path(:sort_order => order_field + '_at_' + direction, :open_status => search_status) do + arrow + label end end diff --git a/help/app/models/ticket.rb b/help/app/models/ticket.rb index 738487a..8066d0d 100644 --- a/help/app/models/ticket.rb +++ b/help/app/models/ticket.rb @@ -1,49 +1,30 @@ +# +# TODO: thought i should reverse keys for descending, but that didn't work. +# look into whether that should be tweaked, and whether it works okay with +# pagination (seems to now...) +# +# TODO: better validation of email +# +# TODO: don't hardcode strings 'unknown user' and 'unauthenticated user' +# class Ticket < CouchRest::Model::Base - #include ActiveModel::Validations - use_database "tickets" - #require 'securerandom' -=begin - title - created_at - updated_at - email_address - user - user_verified? - admins (list of admins who have commented on the ticket) - code (secret url) -=end - - #belongs_to :user #from leap_web_users. doesn't necessarily belong to a user though - property :created_by, String, :protected => true #Integer #nil unless user was authenticated for ticket creation, #THIS should not be changed after being set - property :regarding_user, String#Integer # form cannot be submitted if they type in a username w/out corresponding ID. this field can be nil. for authenticated ticket creation by non-admins, should this just automatically be set to be same as created_by? or maybe we don't use this field unless created_by is nil? - #also, both created_by and regarding_user could be nil---say user forgets username, or has general question - property :title, String - property :email, String #verify - - #property :user_verified, TrueClass, :default => false #will be true exactly when user is set - #admins - #property :code, String, :protected => true # only should be set if created_by is nil #instead we will just use couchdb ID - property :is_open, TrueClass, :default => true - property :comments, [TicketComment] + + property :created_by, String, :protected => true # nil for anonymous tickets, should never be changed + property :regarding_user, String # may be nil or valid username + property :title, String + property :email, String + property :is_open, TrueClass, :default => true + property :comments, [TicketComment] timestamps! - #before_validation :set_created_by, :set_code, :set_email, :on => :create before_validation :set_email, :set_regarding_user, :on => :create - - #named_scope :open, :conditions => {:is_open => true} #?? - design do - #TODO--clean this all up - #view :by_is_open - #view :by_created_by - view :by_updated_at view :by_created_at - #view :by_is_open_and_created_by view :by_is_open_and_created_at view :by_is_open_and_updated_at @@ -52,63 +33,31 @@ class Ticket < CouchRest::Model::Base end validates :title, :presence => true - #validates :comments, :presence => true #do we want it like this? - - - # html5 has built-in validation which isn't ideal, as it says 'please enter an email address' for invalid email addresses, which implies an email address is required, and it is not. validates :email, :allow_blank => true, :format => /\A([^@\s]+)@((?:[-a-z0-9]+\.)+[a-z]{2,})\Z/ - #TODO: - #def set_created_by - # self.created_by = User.current if User.current - #end - - def self.for_user(user, options = {}, is_admin = false) - - # TODO: thought i should reverse keys for descending, but that didn't work. look into whether that should be tweaked, and whether it works okay with pagination (seems to now...) - - options[:user_id] = user.id - options[:is_admin] = is_admin - + def self.search(options = {}) @selection = TicketSelection.new(options) @selection.tickets end - #def self.tickets_by_commenter(user_id)#, options = {}) - # Ticket.includes_post_by_and_updated_at.startkey([user_id, 0]).endkey([user_id, Time.now]) - #end - def is_creator_validated? !!created_by end -=begin - def set_code #let's not use this---can use same show url - # ruby 1.9 provides url-safe option---this is not necessarily url-safe - self.code = SecureRandom.hex(8) if !is_creator_validated? - end -=end - - def set_email self.email = nil if self.email == "" - # in controller set to be current users email if that exists end def set_regarding_user self.regarding_user = nil if self.regarding_user == "" end - #not saving with close and reopen, as we will save in update when they are called. - #TODO: not sure if we should bother with these: def close self.is_open = false - #save end def reopen self.is_open = true - #save end def commenters @@ -118,20 +67,21 @@ class Ticket < CouchRest::Model::Base if user = User.find(comment.posted_by) commenters << user.login if user and !commenters.include?(user.login) else - commenters << 'unknown user' if !commenters.include?('unknown user') #todo don't hardcode string 'unknown user' + commenters << 'unknown user' if !commenters.include?('unknown user') end else - commenters << 'unauthenticated user' if !commenters.include?('unauthenticated user') #todo don't hardcode string 'unauthenticated user' + commenters << 'unauthenticated user' if !commenters.include?('unauthenticated user') end end commenters.join(', ') end + # + # update comments. User should be set by controller. + # def comments_attributes=(attributes) - if attributes # could be empty as we will empty if nothing was typed in - comment = TicketComment.new(attributes.values.first) #TicketComment.new(attributes) - #comment.posted_by = User.current.id if User.current #we want to avoid User.current, and current_user won't work here. instead will set in tickets_controller - # what about: comment.posted_by = self.updated_by (will need to add ticket.updated_by) + if attributes + comment = TicketComment.new(attributes.values.first) comment.posted_at = Time.now comments << comment end @@ -144,11 +94,5 @@ class Ticket < CouchRest::Model::Base def regarding_user_actual_user User.find_by_login(self.regarding_user) end -=begin - def validate - if email_address and not email_address.strip =~ RFC822::EmailAddress - errors.add 'email', 'contains an invalid address' - end - end -=end + end diff --git a/help/app/models/ticket_selection.rb b/help/app/models/ticket_selection.rb index bebe5fc..74d5b78 100644 --- a/help/app/models/ticket_selection.rb +++ b/help/app/models/ticket_selection.rb @@ -1,10 +1,20 @@ class TicketSelection + # + # supported options: + # + # user_id: id of the user (uuid string) + # open_status: open | closed | all + # sort_order: updated_at_desc | updated_at_asc | created_at_desc | created_at_asc + # admin_status: mine | all + # is_admin: true | false + # def initialize(options = {}) - @options = options - @options[:open_status] ||= 'open' - @options[:sort_order] ||= 'updated_at_desc' - + @user_id = options[:user_id].gsub /[^a-z0-9]/, '' + @open_status = allow options[:open_status], 'open', 'closed', 'all' + @sort_order = allow options[:sort_order], 'updated_at_desc', 'updated_at_asc', 'created_at_desc', 'created_at_asc' + @admin_status = allow options[:admin_status], 'mine', 'all' + @is_admin = allow options[:is_admin], false, true end def tickets @@ -13,25 +23,32 @@ class TicketSelection protected + def allow(source, *allowed) + if allowed.include?(source) + source + else + allowed.first + end + end def finder_method method = 'by_' method += 'includes_post_by_and_' if only_mine? - method += 'is_open_and_' if @options[:open_status] != 'all' - method += @options[:sort_order].sub(/_(de|a)sc$/, '') + method += 'is_open_and_' if @open_status != 'all' + method += @sort_order.sub(/_(de|a)sc$/, '') end def startkey startkeys = [] - startkeys << @options[:user_id] if only_mine? - startkeys << (@options[:open_status] == 'open') if @options[:open_status] != 'all' + startkeys << @user_id if only_mine? + startkeys << (@open_status == 'open') if @open_status != 'all' startkeys << 0 - startkeys = startkeys.join if startkeys.length == 1 #want string not array if just one thing in array + startkeys = startkeys.join if startkeys.length == 1 # want string not array if just one thing in array startkeys end def endkey - endtime = Time.now + 2.days #TODO. this obviously isn't ideal + endtime = Time.now + 2.days # TODO. this obviously isn't ideal if self.startkey.is_a?(Array) endkeys = self.startkey endkeys.pop @@ -43,12 +60,12 @@ class TicketSelection def order # we have defined the ascending method to return the view itself: - (@options[:sort_order].end_with? 'desc') ? 'descending' : 'ascending' + (@sort_order.end_with? 'desc') ? 'descending' : 'ascending' end def only_mine? - !@options[:is_admin] or (@options[:admin_status] == 'mine') + !@is_admin || @admin_status == 'mine' end end diff --git a/help/app/views/tickets/_admin-nav.html.haml b/help/app/views/tickets/_admin-nav.html.haml deleted file mode 100644 index 0e45c40..0000000 --- a/help/app/views/tickets/_admin-nav.html.haml +++ /dev/null @@ -1,5 +0,0 @@ -%ul.nav.nav-pills.nav-stacked - %li{:class => ("active" if admin == 'mine')} - = link_to 'tickets i admin', {:admin_status => 'mine', :open_status => status, :sort_order => order} - %li{:class => ("active" if admin == 'all')} - = link_to 'all tickets', {:admin_status => 'all', :open_status => status, :sort_order => order} diff --git a/help/app/views/tickets/_comment.html.haml b/help/app/views/tickets/_comment.html.haml index 501ceec..4252eee 100644 --- a/help/app/views/tickets/_comment.html.haml +++ b/help/app/views/tickets/_comment.html.haml @@ -1,20 +1,20 @@ -- # style is super ugly but just for now - if admin? or !comment.private # only show comment if user is admin or comment is not private %tr - %td - - if comment.posted_by_user - %b - = 'Posted by' + (comment.posted_by_user.is_admin? ? ' admin' : '') + ':' - = comment.posted_by_user.login - - else - %b - Unauthenticated post + %td.user + %div + %strong + - if comment.posted_by_user + = comment.posted_by_user.login + - else + = t(:anonymous) + %div= comment.posted_at.to_s(:short) + - if comment.posted_by_user && comment.posted_by_user.is_admin? + %div + %span.label.label-inverse + = t(:admin) - if comment.private - (Private comment) - .pull-right - %b - Posted at: - = comment.posted_at.to_s(:short) - %br - = comment.body - + %div + %span.label.label-important + = t(:private) + %td.comment + = comment.body
\ No newline at end of file diff --git a/help/app/views/tickets/_edit_form.html.haml b/help/app/views/tickets/_edit_form.html.haml new file mode 100644 index 0000000..5252c2e --- /dev/null +++ b/help/app/views/tickets/_edit_form.html.haml @@ -0,0 +1,48 @@ +:ruby + # created by user link + if @ticket.created_by_user + created_by = link_to(@ticket.created_by_user.login, user_overview_path(@ticket.created_by_user)) + else + created_by = t(:anonymous) + end + + # regarding user link + if admin? + if @ticket.regarding_user_actual_user + regarding_user_link = link_to @ticket.regarding_user_actual_user.login, user_overview_path(@ticket.regarding_user_actual_user) + else + regarding_user_link = "(#{t(:unknown)})" + end + else + regarding_user_link = '' + end + += form_for @ticket do |f| + = hidden_ticket_fields + %p.first + - if @ticket.is_open? + %span.label.label-info= t(:open) + - else + %span.label.label-success= t(:closed) + %span.label.label-clear= t(:created_by_on, :user => created_by, :time => @ticket.created_at.to_s(:short)).html_safe + %div= t(:subject) + = f.text_field :title, :class => 'large full-width' + .row-fluid + .span4 + %div= t(:status) + = f.select :is_open, [[t(:open), "true"], [t(:closed), "false"]] + .span4 + %div= t(:email) + = f.text_field :email + .span4 + %div + = t(:regarding_account) + = regarding_user_link + = f.text_field :regarding_user + = f.button t(:save), :name => 'commit', :class => 'btn', :type => 'submit', :value => 'save' + - if @ticket.is_open? + = f.button t(:close), :name => 'commit', :class => 'btn', :type => 'submit', :value => 'close' + - else + = f.button t(:open), :name => 'commit', :class => 'btn', :type => 'submit', :value => 'open' + - if admin? + = link_to t(:destroy), auto_ticket_path(@ticket), :confirm => t(:are_you_sure), :method => :delete, :class => 'btn' diff --git a/help/app/views/tickets/_new_comment.html.haml b/help/app/views/tickets/_new_comment.html.haml deleted file mode 100644 index 96388ea..0000000 --- a/help/app/views/tickets/_new_comment.html.haml +++ /dev/null @@ -1,4 +0,0 @@ -= f.simple_fields_for :comments, @comment do |c| - = c.input :body, :label => 'Comment', :as => :text, :input_html => {:class => "span9", :rows=>4} - - if admin? - = c.input :private, :as => :boolean, :label => false, :inline_label => true diff --git a/help/app/views/tickets/_new_comment_form.html.haml b/help/app/views/tickets/_new_comment_form.html.haml new file mode 100644 index 0000000..8418e01 --- /dev/null +++ b/help/app/views/tickets/_new_comment_form.html.haml @@ -0,0 +1,13 @@ +-# +-# for posting a new comment to an existing ticket. +-# += simple_form_for @ticket, :html => {:class => 'slim'} do |f| + = hidden_ticket_fields + = f.simple_fields_for :comments, @comment, :wrapper => :none, :html => {:class => 'slim'} do |c| + = c.input :body, :label => false, :as => :text, :input_html => {:class => "full-width", :rows=> 5} + - if admin? + = c.input :private, :as => :boolean, :label => false, :inline_label => true + = f.button :button, t(:post_reply), :name => 'commit', :class => 'btn-primary', :type => 'submit', :value => 'post_reply' + - if logged_in? && @ticket.is_open + = f.button :button, t(:reply_and_close), :name => 'commit', :class => 'btn', :type => 'submit', :value => 'reply_and_close' + = link_to t(:cancel), auto_tickets_path, :class => :btn diff --git a/help/app/views/tickets/_order-nav.html.haml b/help/app/views/tickets/_order-nav.html.haml deleted file mode 100644 index 9e8bcee..0000000 --- a/help/app/views/tickets/_order-nav.html.haml +++ /dev/null @@ -1,5 +0,0 @@ -%ul.nav.nav-pills.pull-right - %li{:class=> ("active" if order.start_with? 'created_at' )} - = link_to_order('created') - %li{:class=> ("active" if order.start_with? 'updated_at' )} - = link_to_order('updated') diff --git a/help/app/views/tickets/_status-nav.html.haml b/help/app/views/tickets/_status-nav.html.haml deleted file mode 100644 index 69f4248..0000000 --- a/help/app/views/tickets/_status-nav.html.haml +++ /dev/null @@ -1,7 +0,0 @@ -%ul.nav.nav-tabs - %li{:class => ("active" if status == 'open')} - = link_to_status 'open' - %li{:class => ("active" if status == 'closed')} - = link_to_status 'closed' - %li{:class => ("active" if status == 'all')} - = link_to_status 'all' diff --git a/help/app/views/tickets/_table-nav.html.haml b/help/app/views/tickets/_table-nav.html.haml deleted file mode 100644 index 635b59b..0000000 --- a/help/app/views/tickets/_table-nav.html.haml +++ /dev/null @@ -1,5 +0,0 @@ -.row - .span6 - = render 'tickets/status-nav' - .span4 - = render 'tickets/order-nav' diff --git a/help/app/views/tickets/_tabs.html.haml b/help/app/views/tickets/_tabs.html.haml new file mode 100644 index 0000000..b7b5d3a --- /dev/null +++ b/help/app/views/tickets/_tabs.html.haml @@ -0,0 +1,23 @@ +-# +-# SORT ORDER TABS +-# +- unless action?(:new) + %ul.nav.nav-pills.pull-right.slim + %li{:class=> ("active" if search_order.start_with? 'created_at')} + = link_to_order('created') + %li{:class=> ("active" if search_order.start_with? 'updated_at')} + = link_to_order('updated') + +-# +-# STATUS FILTER TABS +-# +%ul.nav.nav-tabs + - if logged_in? + %li{:class => ("active" if search_status == 'open')} + = link_to_status 'open' + %li{:class => ("active" if search_status == 'closed')} + = link_to_status 'closed' + %li{:class => ("active" if search_status == 'all')} + = link_to_status 'all' + %li{:class => ("active" if action?(:new))} + = link_to icon(:plus, :black) + t(:new_ticket), auto_new_ticket_path diff --git a/help/app/views/tickets/_ticket.html.haml b/help/app/views/tickets/_ticket.html.haml index 7b37652..a064c4e 100644 --- a/help/app/views/tickets/_ticket.html.haml +++ b/help/app/views/tickets/_ticket.html.haml @@ -1,17 +1,6 @@ -- updated_at_text = 'updated: ' + ticket.updated_at.to_s(:long) +- url = auto_ticket_path(ticket) %tr - %td - %b - = link_to ticket.title, ticket - - if params[:controller] == 'tickets' - %br - %small - created: - = ticket.created_at.to_s(:long) - = updated_at_text - %small.pull-right - comments by: - = ticket.commenters - - else - %small - = updated_at_text
\ No newline at end of file + %td= link_to ticket.title, url + %td= link_to ticket.created_at.to_s(:short), url + %td= link_to ticket.updated_at.to_s(:short), url + %td= ticket.commenters diff --git a/help/app/views/tickets/_ticket_data.html.haml b/help/app/views/tickets/_ticket_data.html.haml deleted file mode 100644 index 6a1a896..0000000 --- a/help/app/views/tickets/_ticket_data.html.haml +++ /dev/null @@ -1,35 +0,0 @@ -.spam12 - %b - Created by: - - if @ticket.created_by_user - = link_to @ticket.created_by_user.login, user_path(@ticket.created_by_user) - - else - Unauthenticated ticket creator - - if @ticket.regarding_user - %b - Regarding user: - - if admin? - - if @ticket.regarding_user_actual_user - = link_to @ticket.regarding_user_actual_user.login, user_path(@ticket.regarding_user_actual_user) - - else - = @ticket.regarding_user + ' (no such user)' - - else # a non-admin is viewing the ticket, so they shouldn't see confirmation of whether the regarding_user exists or not. - = @ticket.regarding_user - - if @ticket.email - %b - email: - = @ticket.email - %b - Created at: - = @ticket.created_at.to_s(:short) - %b - Updated at: - = @ticket.updated_at.to_s(:short) - %b - = "Status:" - - if @ticket.is_open - = 'open' - = button_to 'Close', {:post => {:is_open => false}}, :method => :put, :class => 'btn btn-small' - - else - = 'closed' - = button_to 'Open', {:post => {:is_open => true}}, :method => :put, :class => 'btn btn-small' diff --git a/help/app/views/tickets/index.html.haml b/help/app/views/tickets/index.html.haml index 23a503d..c02a326 100644 --- a/help/app/views/tickets/index.html.haml +++ b/help/app/views/tickets/index.html.haml @@ -1,17 +1,19 @@ -%h1 tickets index +- @show_navigation = !params[:user_id].nil? -Create a -= link_to "new ticket", new_ticket_path += render 'tickets/tabs' -= #%div{"data-pjax-container" => ""} # not sure how to get this working right -.row - .span2 - - if admin? - = render 'tickets/admin-nav' - .span10 - = render 'tickets/table-nav' - %table.table-striped.table-bordered.table-hover{:style => "width:100%;"} - %tbody - = render @tickets.all - = paginate @tickets +%table.table.table-striped.table-bordered + %thead + %tr + %th= t(:subject) + %th= t(:created) + %th= t(:updated) + %th= t(:voices) + %tbody + - if @tickets.any? + = render @tickets.all + - else + %tr + %td{:colspan=>4}= t(:none) += paginate @tickets diff --git a/help/app/views/tickets/new.html.haml b/help/app/views/tickets/new.html.haml index 1aa689b..c0a343d 100644 --- a/help/app/views/tickets/new.html.haml +++ b/help/app/views/tickets/new.html.haml @@ -1,10 +1,30 @@ -.span12 - %h2=t :new_ticket - = simple_form_for @ticket, :validate => true, :html => {:class => 'form-horizontal'} do |f| - = f.input :title - = f.input :email if !current_user #hmm--might authenticated users want to submit an alternate email? +- @show_navigation = !params[:user_id].nil? + += render 'tickets/tabs' + +- if admin? && @user + - email = @user.email_address + - regarding = @user.login +- elsif logged_in? + - email = current_user.email_address + - regarding = current_user.login + += simple_form_for @ticket, :validate => true, :html => {:class => 'form-horizontal'} do |f| + = hidden_ticket_fields + = f.input :title, :label => t(:subject) + - if logged_in? + = f.input :email, input_html: {value: email} + = f.input :regarding_user, input_html: {value: regarding} + - else + = f.input :email = f.input :regarding_user - = render :partial => 'new_comment', :locals => {:f => f} - .form-actions - = f.button :submit, :class => 'btn-primary' - = link_to t(:cancel), tickets_path, :class => :btn + = f.simple_fields_for :comments, @comment do |c| + = c.input :body, :label => t(:description), :as => :text, :input_html => {:class => "full-width", :rows=> 5} + - if admin? + = c.input :private, :as => :boolean, :label => false, :inline_label => true + .form-actions + = f.button :submit, :class => 'btn-primary', :value => t(:create_thing, :thing => t(:ticket)) + - if logged_in? + = link_to t(:cancel), auto_tickets_path, :class => :btn + - else + = link_to t(:cancel), root_path, :class => 'btn'
\ No newline at end of file diff --git a/help/app/views/tickets/show.html.haml b/help/app/views/tickets/show.html.haml index a69048b..bfdb773 100644 --- a/help/app/views/tickets/show.html.haml +++ b/help/app/views/tickets/show.html.haml @@ -1,18 +1,12 @@ -.spam12 - %h2 - %a#title.editable.editable-click{"data-name" => "title", "data-resource" => "post", "data-type" => "text", "data-url" => ticket_path(@ticket.id), "data-pk" => @ticket.id, :href => "#"} - = @ticket.title - = render 'tickets/ticket_data' - %table.table-striped.table-bordered.table-hover{:style => "width:100%;"} - %tbody - = render(:partial => "comment", :collection => @ticket.comments) - = #render @ticket.comments should work if view is in /app/views/comments/_comment +- @show_navigation = !params[:user_id].nil? - = simple_form_for @ticket, :html => {:class => 'form-horizontal'} do |f| # don't need validations so long as this is so simple - = render :partial => 'new_comment', :locals => {:f => f} - .span10.offset3 - = f.button :submit, @post_reply_str, :class => 'btn-primary' - - if @ticket.is_open - = f.button :submit, @reply_close_str - = link_to t(:Destroy), ticket_path, :confirm => 'are you sure?', :method => :delete, :class => 'btn btn-danger' if admin? - = link_to t(:cancel), tickets_path, :class => :btn +.ticket + = render 'tickets/edit_form' + %table.table.table-striped.table-bordered + %tbody + = render :partial => 'tickets/comment', :collection => @ticket.comments + %tr + %td.user + = logged_in? ? current_user.login : t(:anonymous) + %td.comment + = render 'tickets/new_comment_form'
\ No newline at end of file diff --git a/help/config/locales/en.yml b/help/config/locales/en.yml index 4ea662a..342adea 100644 --- a/help/config/locales/en.yml +++ b/help/config/locales/en.yml @@ -1,2 +1,22 @@ en: - access_ticket_text: "You can later access this ticket at the url %{full_url}. You might want to bookmark this page to find it again. Anybody with this URL will be able to access this ticket, so if you are on a shared computer you might want to remove it from the browser history" + access_ticket_text: > + You can later access this ticket at the URL %{full_url}. You might want to bookmark this page to find it again. + Anybody with this URL will be able to access this ticket, so if you are on a shared computer you might want to + remove it from the browser history. + support_tickets: "Support Tickets" + all_tickets: "All Tickets" + my_tickets: "My Tickets" + open_tickets: "Open Tickets" + closed_tickets: "Closed Tickets" + new_ticket: "New Ticket" + tickets: "Tickets" + subject: "Subject" + destroy: "Destroy" + open: "Open" + closed: "Closed" + close: "Close" + post_reply: "Post Reply" + reply_and_close: "Reply and Close" + description: "Description" + ticket: "Ticket" + regarding_account: "Regarding Account"
\ No newline at end of file diff --git a/help/config/routes.rb b/help/config/routes.rb index 86a9201..8f3241c 100644 --- a/help/config/routes.rb +++ b/help/config/routes.rb @@ -1,5 +1,6 @@ Rails.application.routes.draw do - - resources :tickets, :only => [:new, :create, :index, :show, :update, :destroy] - #resources :ticket, :only => [:show] + resources :tickets, :except => :edit + resources :users do + resources :tickets, :except => :edit + end end diff --git a/help/leap_web_help.gemspec b/help/leap_web_help.gemspec index 09827dc..4914694 100644 --- a/help/leap_web_help.gemspec +++ b/help/leap_web_help.gemspec @@ -12,7 +12,7 @@ Gem::Specification.new do |s| s.summary = "Help Desk for LeapWeb" s.description = "Managing Tickets for a Leap provider" - s.files = Dir["{app,config,db,lib}/**/*"] + ["Rakefile", "Readme.md"] + s.files = Dir["{app,config,db,lib}/**/*"] + ["Rakefile", "README.md"] s.test_files = Dir["test/**/*"] s.add_dependency "leap_web_core", LeapWeb::VERSION diff --git a/help/test/functional/tickets_controller_test.rb b/help/test/functional/tickets_controller_test.rb index f8627d8..6479ba4 100644 --- a/help/test/functional/tickets_controller_test.rb +++ b/help/test/functional/tickets_controller_test.rb @@ -181,23 +181,24 @@ class TicketsControllerTest < ActionController::TestCase test "admin_status mine vs all" do testticket = FactoryGirl.create :ticket + user = find_record :user login :is_admin? => true, :email => nil - get :index, {:admin_status => "all", :open_status => "open"} + get :index, {:open_status => "open"} assert assigns(:all_tickets).include?(testticket) - get :index, {:admin_status => "mine", :open_status => "open"} + get :index, {:user_id => user.id, :open_status => "open"} assert !assigns(:all_tickets).include?(testticket) testticket.destroy end test "commenting on a ticket adds to tickets that are mine" do testticket = FactoryGirl.create :ticket - login :is_admin? => true, :email => nil - - get :index, {:admin_status => "mine", :open_status => "open"} + user = find_record :admin_user + login user + get :index, {:user_id => user.id, :open_status => "open"} assert_difference('assigns[:all_tickets].count') do put :update, :id => testticket.id, :ticket => {:comments_attributes => {"0" => {"body" =>"NEWER comment"}}} - get :index, {:admin_status => "mine", :open_status => "open"} + get :index, {:user_id => user.id, :open_status => "open"} end assert assigns(:all_tickets).include?(assigns(:ticket)) |