1 files changed, 112 insertions, 0 deletions
diff --git a/engines/support/app/models/ticket.rb b/engines/support/app/models/ticket.rb
new file mode 100644
index 0000000..bf5df53
--- /dev/null
+++ b/engines/support/app/models/ticket.rb
@@ -0,0 +1,112 @@
+#
+# TODO: thought i should reverse keys for descending, but that didn't work.
+# look into whether that should be tweaked, and whether it works okay with
+# pagination (seems to now...)
+#
+# TODO: better validation of email
+#
+# TODO: don't hardcode strings 'unknown user' and 'unauthenticated user'
+#
+class Ticket < CouchRest::Model::Base
+  use_database "tickets"
+
+  property :created_by,     String, :protected => true  # nil for anonymous tickets, should never be changed
+  property :regarding_user, String                      # may be nil or valid username
+  property :subject,        String
+  property :email,          String
+  property :is_open,        TrueClass, :default => true
+  property :comments,       [TicketComment]
+
+  timestamps!
+
+  design do
+    view :by_updated_at
+    view :by_created_at
+    view :by_created_by
+
+    view :by_is_open_and_created_at
+    view :by_is_open_and_updated_at
+
+    own_path = Pathname.new(File.dirname(__FILE__))
+    load_views(own_path.join('..', 'designs', 'ticket'))
+  end
+
+  validates :subject, :presence => true
+
+  # email can have three states:
+  # * nil - prefilled with created_by's email
+  # * "" - cleared
+  # * valid email address
+  validates :email, :allow_blank => true, :format => /\A(([^@\s]+)@((?:[-a-z0-9]+\.)+[a-z]{2,}))?\Z/
+
+  def self.search(options = {})
+    @selection = TicketSelection.new(options)
+    @selection.tickets
+  end
+
+  def self.destroy_all_from(user)
+    self.by_created_by.key(user.id).each do |ticket|
+      ticket.destroy
+    end
+  end
+
+  def is_creator_validated?
+    created_by_user.is_a? User
+  end
+
+  def email
+    read_attribute(:email) || created_by_user.email
+  end
+
+  def regarding_user
+    read_attribute(:regarding_user) || created_by_user.login
+  end
+
+  def close
+    self.is_open = false
+  end
+
+  def reopen
+    self.is_open = true
+  end
+
+  def commenters
+    commenters = []
+    self.comments.each do |comment|
+      if comment.posted_by
+        if user = User.find(comment.posted_by)
+          commenters << user.login if user and !commenters.include?(user.login)
+        else
+          commenters << 'unknown user' if !commenters.include?('unknown user')
+        end
+      else
+        commenters << 'unauthenticated user' if !commenters.include?('unauthenticated user')
+      end
+    end
+    commenters.join(', ')
+  end
+
+  #
+  # update comments. User should be set by controller.
+  #
+  def comments_attributes=(attributes)
+    if attributes
+      comment = TicketComment.new(attributes.values.first)
+      comment.posted_at = Time.now
+      comments << comment
+    end
+  end
+
+  def created_by_user
+    if self.created_by
+      User.find(self.created_by) || AnonymousUser.new
+    else
+      AnonymousUser.new
+    end
+  end
+
+  def regarding_user_actual_user
+    User.find_by_login(self.regarding_user)
+  end
+
+end