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@title = 'Bitmask known issues'
@nav_title = 'Known issues'
@summary = 'Known issues in Bitmask.'
@toc = true
Here you can find documentation about known issues and potential work-arounds
in the current Leap Platform release.
No polkit agent available
-------------------------
To run Bitmask and the services correctly you need to have a running polkit
agent. If you don't have one you will get an error and won't be able to start
Bitmask.
The currently recognized polkit agents are:
| process name | Who uses it? |
|---------------------------------------|-----------------------------------|
| `polkit-gnome-authentication-agent-1` | Gnome |
| `polkit-kde-authentication-agent-1` | KDE |
| `polkit-mate-authentication-agent-1` | Mate |
| `lxpolkit` | LXDE |
| `gnome-shell` | Gnome shell |
| `fingerprint-polkit-agent` | the `fingerprint-gui` package |
If you have a different polkit agent running that it's not in theat list,
please report a bug so we can include in our checks.
You can get the list of running processes that match polkit with the following
command: `ps aux | grep -i polkit`.
Here is an example on my KDE desktop:
➜ ps aux | grep polkit
root 1392 0.0 0.0 298972 6120 ? Sl Sep22 0:02 /usr/lib/policykit-1/polkitd --no-debug
user 1702 0.0 0.0 12972 920 pts/16 S+ 16:42 0:00 grep polkit
user 3259 0.0 0.4 559764 38464 ? Sl Sep22 0:05 /usr/lib/kde4/libexec/polkit-kde-authentication-agent-1
Other Issues
------------
- You may get the error: "Unable to connect: Problem with provider" in
situations when the problem is the network instead of the provider.
See: https://leap.se/code/issues/4023
Mail issues
-----------
Note that email is not stable yet so this list may not be accurate.
- If you have received a big ammount of mails (tested with more than 400), you
may experience that Thunderbird won't respond.
That problem does not happen if you have the client open and Thunderbird
loading mails while are reaching your inbox.
- Opening the same account from more than one box at the same time will
possibly break your account.
- Managing a huge ammount of mails (e.g.: moving mails to a folder) will block
the UI (see https://leap.se/code/issues/4837)
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