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class TicketsController < ApplicationController
include AutoTicketsPathHelper
respond_to :html, :json
#has_scope :open, :type => boolean
before_filter :authorize, :only => [:index]
before_filter :fetch_ticket, :only => [:show, :update, :destroy] # don't now have an edit method
before_filter :fetch_user
before_filter :set_title
def new
@ticket = Ticket.new
@ticket.comments.build
end
def create
@ticket = Ticket.new(params[:ticket])
@ticket.comments.last.posted_by = (logged_in? ? current_user.id : nil) #protecting posted_by isn't working, so this should protect it.
@ticket.comments.last.private = false unless admin?
@ticket.created_by = current_user.id if logged_in?
@ticket.email = current_user.email_address if logged_in? and current_user.email_address
if @ticket.save
flash[:notice] = t(:thing_was_successfully_created, :thing => t(:ticket))
end
# cannot set this until ticket has been saved, as @ticket.id will not be set
if !logged_in? and flash[:notice]
flash[:notice] += " " + t(:access_ticket_text, :full_url => ticket_url(@ticket.id))
end
respond_with(@ticket, :location => auto_ticket_path(@ticket))
end
def show
@comment = TicketComment.new
if !@ticket
redirect_to auto_tickets_path, :alert => t(:no_such_thing, :thing => t(:ticket))
return
end
end
def update
if params[:commit] == 'close'
@ticket.is_open = false
@ticket.save
redirect_to_tickets
elsif params[:commit] == 'open'
@ticket.is_open = true
@ticket.save
redirect_to auto_ticket_path(@ticket)
else
@ticket.attributes = cleanup_ticket_params(params[:ticket])
if params[:commit] == 'reply_and_close'
@ticket.close
end
if @ticket.comments_changed?
@ticket.comments.last.posted_by = (current_user ? current_user.id : nil)
@ticket.comments.last.private = false unless admin?
end
if @ticket.changed?
if @ticket.save
flash[:notice] = t(:changes_saved)
redirect_to_tickets
else
respond_with @ticket
end
else
redirect_to auto_ticket_path(@ticket)
end
end
end
def index
@all_tickets = Ticket.search(search_options(params))
@tickets = @all_tickets.page(params[:page]).per(APP_CONFIG[:pagination_size])
end
def destroy
# should we allow non-admins to delete their own tickets? i don't think necessary.
@ticket.destroy if admin?
redirect_to auto_tickets_path
end
protected
def set_title
@title = t(:tickets)
end
private
#
# redirects to ticket index, if appropriate.
# otherwise, just redirects to @ticket
#
def redirect_to_tickets
if logged_in?
if params[:commit] == t(:reply_and_close)
redirect_to auto_tickets_path
else
redirect_to auto_ticket_path(@ticket)
end
else
# if we are not logged in, there is no index to view
redirect_to auto_ticket_path(@ticket)
end
end
#
# unset comments hash if no new comment was typed
#
def cleanup_ticket_params(ticket)
if ticket && ticket[:comments_attributes]
if ticket[:comments_attributes].values.first[:body].blank?
ticket[:comments_attributes] = nil
end
end
return ticket
end
def ticket_access?
@ticket and (admin? or !@ticket.created_by or (current_user and current_user.id == @ticket.created_by))
end
def fetch_ticket
@ticket = Ticket.find(params[:id])
if !@ticket and admin?
redirect_to auto_tickets_path, :alert => t(:no_such_thing, :thing => 'ticket')
return
end
access_denied unless ticket_access?
end
def fetch_user
if params[:user_id]
@user = User.find(params[:user_id])
end
end
#
# clean up params for ticket search
#
def search_options(params)
params.merge(
:admin_status => params[:user_id] ? 'mine' : 'all',
:user_id => @user ? @user.id : current_user.id,
:is_admin => admin?
)
end
end
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