class TicketsController < ApplicationController include AutoTicketsPathHelper respond_to :html, :json #has_scope :open, :type => boolean before_filter :authorize, :only => [:index] before_filter :fetch_ticket, :only => [:show, :update, :destroy] # don't now have an edit method before_filter :fetch_user before_filter :set_title def new @ticket = Ticket.new @ticket.comments.build end def create @ticket = Ticket.new(params[:ticket]) @ticket.comments.last.posted_by = (logged_in? ? current_user.id : nil) #protecting posted_by isn't working, so this should protect it. @ticket.comments.last.private = false unless admin? @ticket.created_by = current_user.id if logged_in? @ticket.email = current_user.email_address if logged_in? and current_user.email_address if @ticket.save flash[:notice] = t(:thing_was_successfully_created, :thing => t(:ticket)) end # cannot set this until ticket has been saved, as @ticket.id will not be set if !logged_in? and flash[:notice] flash[:notice] += " " + t(:access_ticket_text, :full_url => ticket_url(@ticket.id)) end respond_with(@ticket, :location => auto_ticket_path(@ticket)) end def show @comment = TicketComment.new if !@ticket redirect_to auto_tickets_path, :alert => t(:no_such_thing, :thing => t(:ticket)) return end end def update if params[:commit] == 'close' @ticket.is_open = false @ticket.save redirect_to_tickets elsif params[:commit] == 'open' @ticket.is_open = true @ticket.save redirect_to auto_ticket_path(@ticket) else @ticket.attributes = cleanup_ticket_params(params[:ticket]) if params[:commit] == 'reply_and_close' @ticket.close end if @ticket.comments_changed? @ticket.comments.last.posted_by = (current_user ? current_user.id : nil) @ticket.comments.last.private = false unless admin? end if @ticket.changed? and @ticket.save flash[:notice] = t(:changes_saved) redirect_to_tickets else flash[:error] = @ticket.errors.full_messages.join(". ") if @ticket.changed? redirect_to auto_ticket_path(@ticket) end end end def index @all_tickets = Ticket.search(search_options(params)) @tickets = @all_tickets.page(params[:page]).per(APP_CONFIG[:pagination_size]) end def destroy # should we allow non-admins to delete their own tickets? i don't think necessary. @ticket.destroy if admin? redirect_to auto_tickets_path end protected def set_title @title = t(:tickets) end private # # redirects to ticket index, if appropriate. # otherwise, just redirects to @ticket # def redirect_to_tickets if logged_in? if params[:commit] == t(:reply_and_close) redirect_to auto_tickets_path else redirect_to auto_ticket_path(@ticket) end else # if we are not logged in, there is no index to view redirect_to auto_ticket_path(@ticket) end end # # unset comments hash if no new comment was typed # def cleanup_ticket_params(ticket) if ticket && ticket[:comments_attributes] if ticket[:comments_attributes].values.first[:body].blank? ticket[:comments_attributes] = nil end end return ticket end def ticket_access? @ticket and (admin? or !@ticket.created_by or (current_user and current_user.id == @ticket.created_by)) end def fetch_ticket @ticket = Ticket.find(params[:id]) if !@ticket and admin? redirect_to auto_tickets_path, :alert => t(:no_such_thing, :thing => 'ticket') return end access_denied unless ticket_access? end def fetch_user if params[:user_id] @user = User.find(params[:user_id]) end end # # clean up params for ticket search # def search_options(params) params.merge( :admin_status => params[:user_id] ? 'mine' : 'all', :user_id => @user ? @user.id : current_user.id, :is_admin => admin? ) end end