From 636692f9921bd695d726695d2d46c91f5a6e56f3 Mon Sep 17 00:00:00 2001
From: Azul <azul@leap.se>
Date: Fri, 11 Apr 2014 10:03:19 +0200
Subject: move engines into engines directory

Also renamed help to support so it's harder to confuse it with documentation
---
 engines/support/app/assets/javascripts/tickets.js  |   4 +
 .../support/app/controllers/tickets_controller.rb  | 153 +++++++++++++++++++++
 .../app/designs/ticket/by_includes_post_by.js      |  13 ++
 .../ticket/by_includes_post_by_and_created_at.js   |  12 ++
 ..._includes_post_by_and_is_open_and_created_at.js |  12 ++
 ..._includes_post_by_and_is_open_and_updated_at.js |  12 ++
 .../ticket/by_includes_post_by_and_updated_at.js   |  12 ++
 .../app/helpers/auto_tickets_path_helper.rb        |  53 +++++++
 engines/support/app/helpers/tickets_helper.rb      |  76 ++++++++++
 .../app/models/account_extension/tickets.rb        |  13 ++
 engines/support/app/models/ticket.rb               | 105 ++++++++++++++
 engines/support/app/models/ticket_comment.rb       |  43 ++++++
 engines/support/app/models/ticket_selection.rb     |  71 ++++++++++
 .../support/app/views/tickets/_comment.html.haml   |  20 +++
 .../support/app/views/tickets/_edit_form.html.haml |  48 +++++++
 .../app/views/tickets/_new_comment_form.html.haml  |  13 ++
 engines/support/app/views/tickets/_tabs.html.haml  |  23 ++++
 .../support/app/views/tickets/_ticket.html.haml    |   6 +
 engines/support/app/views/tickets/index.html.haml  |  19 +++
 engines/support/app/views/tickets/new.html.haml    |  30 ++++
 engines/support/app/views/tickets/show.html.haml   |  12 ++
 21 files changed, 750 insertions(+)
 create mode 100644 engines/support/app/assets/javascripts/tickets.js
 create mode 100644 engines/support/app/controllers/tickets_controller.rb
 create mode 100644 engines/support/app/designs/ticket/by_includes_post_by.js
 create mode 100644 engines/support/app/designs/ticket/by_includes_post_by_and_created_at.js
 create mode 100644 engines/support/app/designs/ticket/by_includes_post_by_and_is_open_and_created_at.js
 create mode 100644 engines/support/app/designs/ticket/by_includes_post_by_and_is_open_and_updated_at.js
 create mode 100644 engines/support/app/designs/ticket/by_includes_post_by_and_updated_at.js
 create mode 100644 engines/support/app/helpers/auto_tickets_path_helper.rb
 create mode 100644 engines/support/app/helpers/tickets_helper.rb
 create mode 100644 engines/support/app/models/account_extension/tickets.rb
 create mode 100644 engines/support/app/models/ticket.rb
 create mode 100644 engines/support/app/models/ticket_comment.rb
 create mode 100644 engines/support/app/models/ticket_selection.rb
 create mode 100644 engines/support/app/views/tickets/_comment.html.haml
 create mode 100644 engines/support/app/views/tickets/_edit_form.html.haml
 create mode 100644 engines/support/app/views/tickets/_new_comment_form.html.haml
 create mode 100644 engines/support/app/views/tickets/_tabs.html.haml
 create mode 100644 engines/support/app/views/tickets/_ticket.html.haml
 create mode 100644 engines/support/app/views/tickets/index.html.haml
 create mode 100644 engines/support/app/views/tickets/new.html.haml
 create mode 100644 engines/support/app/views/tickets/show.html.haml

(limited to 'engines/support/app')

diff --git a/engines/support/app/assets/javascripts/tickets.js b/engines/support/app/assets/javascripts/tickets.js
new file mode 100644
index 0000000..18537aa
--- /dev/null
+++ b/engines/support/app/assets/javascripts/tickets.js
@@ -0,0 +1,4 @@
+//$(document).ready(function () {
+//  $.fn.editable.defaults.mode = 'inline';
+//  $('#subject').editable();
+//});
\ No newline at end of file
diff --git a/engines/support/app/controllers/tickets_controller.rb b/engines/support/app/controllers/tickets_controller.rb
new file mode 100644
index 0000000..d65ee43
--- /dev/null
+++ b/engines/support/app/controllers/tickets_controller.rb
@@ -0,0 +1,153 @@
+class TicketsController < ApplicationController
+  include AutoTicketsPathHelper
+
+  respond_to :html, :json
+  #has_scope :open, :type => boolean
+
+  before_filter :require_login, :only => [:index]
+  before_filter :fetch_ticket, :only => [:show, :update, :destroy] # don't now have an edit method
+  before_filter :fetch_user
+  before_filter :set_title
+
+  def new
+    @ticket = Ticket.new
+    @ticket.comments.build
+  end
+
+  def create
+    @ticket = Ticket.new(params[:ticket])
+
+    @ticket.comments.last.posted_by = (logged_in? ? current_user.id : nil) #protecting posted_by isn't working, so this should protect it.
+    @ticket.comments.last.private = false unless admin?
+    @ticket.created_by = current_user.id if logged_in?
+    @ticket.email = current_user.email_address if logged_in? and current_user.email_address
+
+    if @ticket.save
+      flash[:notice] = t(:thing_was_successfully_created, :thing => t(:ticket))
+    end
+
+    # cannot set this until ticket has been saved, as @ticket.id will not be set
+    if !logged_in? and flash[:notice]
+      flash[:notice] += " " + t(:access_ticket_text, :full_url => ticket_url(@ticket.id))
+    end
+    respond_with(@ticket, :location => auto_ticket_path(@ticket))
+  end
+
+  def show
+    @comment = TicketComment.new
+    if !@ticket
+      redirect_to auto_tickets_path, :alert => t(:no_such_thing, :thing => t(:ticket))
+      return
+    end
+  end
+
+  def update
+    if params[:commit] == 'close'
+      @ticket.is_open = false
+      @ticket.save
+      redirect_to_tickets
+    elsif params[:commit] == 'open'
+      @ticket.is_open = true
+      @ticket.save
+      redirect_to auto_ticket_path(@ticket)
+    else
+      @ticket.attributes = cleanup_ticket_params(params[:ticket])
+
+      if params[:commit] == 'reply_and_close'
+        @ticket.close
+      end
+
+      if @ticket.comments_changed?
+        @ticket.comments.last.posted_by = (current_user ? current_user.id : nil)
+        @ticket.comments.last.private = false unless admin?
+      end
+
+      if @ticket.changed? and @ticket.save
+        flash[:notice] = t(:changes_saved)
+        redirect_to_tickets
+      else
+        flash[:error] = @ticket.errors.full_messages.join(". ") if @ticket.changed?
+        redirect_to auto_ticket_path(@ticket)
+      end
+    end
+  end
+
+  def index
+    @all_tickets = Ticket.search(search_options(params))
+    @tickets = @all_tickets.page(params[:page]).per(APP_CONFIG[:pagination_size])
+  end
+
+  def destroy
+    # should we allow non-admins to delete their own tickets? i don't think necessary.
+    @ticket.destroy if admin?
+    redirect_to auto_tickets_path
+  end
+
+  protected
+
+  def set_title
+    @title = t(:tickets)
+  end
+
+  private
+
+  #
+  # redirects to ticket index, if appropriate.
+  # otherwise, just redirects to @ticket
+  #
+  def redirect_to_tickets
+    if logged_in?
+      if params[:commit] == t(:reply_and_close)
+        redirect_to auto_tickets_path
+      else
+        redirect_to auto_ticket_path(@ticket)
+      end
+    else
+      # if we are not logged in, there is no index to view
+      redirect_to auto_ticket_path(@ticket)
+    end
+  end
+
+  #
+  # unset comments hash if no new comment was typed
+  #
+  def cleanup_ticket_params(ticket)
+    if ticket && ticket[:comments_attributes]
+      if ticket[:comments_attributes].values.first[:body].blank?
+        ticket[:comments_attributes] = nil
+      end
+    end
+    return ticket
+  end
+
+  def ticket_access?
+    @ticket and (admin? or !@ticket.created_by or (current_user and current_user.id == @ticket.created_by))
+  end
+
+  def fetch_ticket
+    @ticket = Ticket.find(params[:id])
+    if !@ticket and admin?
+      redirect_to auto_tickets_path, :alert => t(:no_such_thing, :thing => 'ticket')
+      return
+    end
+    access_denied unless ticket_access?
+  end
+
+  def fetch_user
+    if params[:user_id]
+      @user = User.find(params[:user_id])
+    end
+  end
+
+  #
+  # clean up params for ticket search
+  #
+  def search_options(params)
+    params.merge(
+      :admin_status => params[:user_id] ? 'mine' : 'all',
+      :user_id      => @user ? @user.id : current_user.id,
+      :is_admin     => admin?
+    )
+  end
+
+end
diff --git a/engines/support/app/designs/ticket/by_includes_post_by.js b/engines/support/app/designs/ticket/by_includes_post_by.js
new file mode 100644
index 0000000..2eeac89
--- /dev/null
+++ b/engines/support/app/designs/ticket/by_includes_post_by.js
@@ -0,0 +1,13 @@
+// TODO: This view is only used in tests--should we keep it?
+function(doc) {
+  var arr = {}
+  if (doc['type'] == 'Ticket' && doc.comments) {
+    doc.comments.forEach(function(comment){
+      if (comment.posted_by && !arr[comment.posted_by]) {
+        //don't add duplicates
+        arr[comment.posted_by] = true;
+        emit(comment.posted_by, 1);
+      }
+    });
+  }
+}
diff --git a/engines/support/app/designs/ticket/by_includes_post_by_and_created_at.js b/engines/support/app/designs/ticket/by_includes_post_by_and_created_at.js
new file mode 100644
index 0000000..72169b0
--- /dev/null
+++ b/engines/support/app/designs/ticket/by_includes_post_by_and_created_at.js
@@ -0,0 +1,12 @@
+function(doc) {
+  var arr = {}
+  if (doc['type'] == 'Ticket' && doc.comments) {
+    doc.comments.forEach(function(comment){
+      if (comment.posted_by && !arr[comment.posted_by]) {
+        //don't add duplicates
+        arr[comment.posted_by] = true;
+        emit([comment.posted_by, doc.created_at], 1);
+      }
+    });
+  }
+}
diff --git a/engines/support/app/designs/ticket/by_includes_post_by_and_is_open_and_created_at.js b/engines/support/app/designs/ticket/by_includes_post_by_and_is_open_and_created_at.js
new file mode 100644
index 0000000..33dfe0b
--- /dev/null
+++ b/engines/support/app/designs/ticket/by_includes_post_by_and_is_open_and_created_at.js
@@ -0,0 +1,12 @@
+function(doc) {
+  var arr = {}
+  if (doc['type'] == 'Ticket' && doc.comments) {
+    doc.comments.forEach(function(comment){
+      if (comment.posted_by && !arr[comment.posted_by]) {
+        //don't add duplicates
+        arr[comment.posted_by] = true;
+        emit([comment.posted_by, doc.is_open, doc.created_at], 1);
+      }
+    });
+  }
+}
diff --git a/engines/support/app/designs/ticket/by_includes_post_by_and_is_open_and_updated_at.js b/engines/support/app/designs/ticket/by_includes_post_by_and_is_open_and_updated_at.js
new file mode 100644
index 0000000..3bd2a74
--- /dev/null
+++ b/engines/support/app/designs/ticket/by_includes_post_by_and_is_open_and_updated_at.js
@@ -0,0 +1,12 @@
+function(doc) {
+  var arr = {}
+  if (doc['type'] == 'Ticket' && doc.comments) {
+    doc.comments.forEach(function(comment){
+      if (comment.posted_by && !arr[comment.posted_by]) {
+        //don't add duplicates
+        arr[comment.posted_by] = true;
+        emit([comment.posted_by, doc.is_open, doc.updated_at], 1);
+      }
+    });
+  }
+}
diff --git a/engines/support/app/designs/ticket/by_includes_post_by_and_updated_at.js b/engines/support/app/designs/ticket/by_includes_post_by_and_updated_at.js
new file mode 100644
index 0000000..2b4304f
--- /dev/null
+++ b/engines/support/app/designs/ticket/by_includes_post_by_and_updated_at.js
@@ -0,0 +1,12 @@
+function(doc) {
+  var arr = {}
+  if (doc['type'] == 'Ticket' && doc.comments) {
+    doc.comments.forEach(function(comment){
+      if (comment.posted_by && !arr[comment.posted_by]) {
+        //don't add duplicates
+        arr[comment.posted_by] = true;
+        emit([comment.posted_by, doc.updated_at], 1);
+      }
+    });
+  }
+}
diff --git a/engines/support/app/helpers/auto_tickets_path_helper.rb b/engines/support/app/helpers/auto_tickets_path_helper.rb
new file mode 100644
index 0000000..93f3cb9
--- /dev/null
+++ b/engines/support/app/helpers/auto_tickets_path_helper.rb
@@ -0,0 +1,53 @@
+#
+# These "auto" forms of the normal ticket path route helpers allow us to do two things automatically:
+#
+# (1) include the user in the path if appropriate.
+# (2) retain the sort params, if appropriate.
+#
+# Tickets views with a user_id are limited to that user. For admins, they don't need a user_id for any ticket action.
+#
+# This is available both to the views and the tickets_controller.
+#
+module AutoTicketsPathHelper
+
+  protected
+
+  def auto_tickets_path(options={})
+    return unless options.class == Hash
+    options = ticket_view_options.merge options
+    if @user
+      user_tickets_path(@user, options)
+    else
+      tickets_path(options)
+    end
+  end
+
+  def auto_ticket_path(ticket, options={})
+    options = ticket_view_options.merge options
+    if @user
+      user_ticket_path(@user, ticket, options)
+    else
+      ticket_path(ticket, options)
+    end
+  end
+
+  def auto_new_ticket_path(options={})
+    return unless options.class == Hash
+    options = ticket_view_options.merge options
+    if @user
+      new_user_ticket_path(@user, options)
+    else
+      new_ticket_path(options)
+    end
+  end
+
+  private
+
+  def ticket_view_options
+    hsh = {}
+    hsh[:open_status] = params[:open_status] if params[:open_status] && !params[:open_status].empty?
+    hsh[:sort_order]  = params[:sort_order]  if params[:sort_order]  && !params[:sort_order].empty?
+    hsh
+  end
+
+end
\ No newline at end of file
diff --git a/engines/support/app/helpers/tickets_helper.rb b/engines/support/app/helpers/tickets_helper.rb
new file mode 100644
index 0000000..7af50d6
--- /dev/null
+++ b/engines/support/app/helpers/tickets_helper.rb
@@ -0,0 +1,76 @@
+module TicketsHelper
+  #
+  # FORM HELPERS
+  #
+
+  #
+  # hidden fields that should be added to ever ticket form.
+  # these are use for proper redirection after successful actions.
+  #
+  def hidden_ticket_fields
+    haml_concat hidden_field_tag('open_status', params[:open_status])
+    haml_concat hidden_field_tag('sort_order', params[:sort_order])
+    haml_concat hidden_field_tag('user_id', params[:user_id])
+    ""
+  end
+
+  #
+  # PARAM HELPERS
+  #
+
+  def search_status
+    if action?(:index)
+      params[:open_status] || 'open'
+    else
+      nil
+    end
+  end
+
+  def search_order
+    params[:sort_order] || 'updated_at_desc'
+  end
+
+  #
+  # LINK HELPERS
+  #
+
+  def link_to_status(new_status)
+    if new_status == "open"
+      label = t(:open_tickets)
+    elsif new_status == "closed"
+      label = t(:closed_tickets)
+    elsif new_status == "all"
+      label = t(:all_tickets)
+    end
+    link_to label, auto_tickets_path(:open_status => new_status, :sort_order => search_order)
+  end
+
+  def link_to_order(order_field)
+    if search_order.start_with?(order_field)
+      # link for currently-filtered field. Link to other direction of this field.
+      if search_order.end_with? 'asc'
+        direction = 'desc'
+        icon_direction = 'up'
+      else
+        direction = 'asc'
+        icon_direction = 'down'
+      end
+      arrow = content_tag(:i, '', class: 'icon-arrow-'+ icon_direction)
+    else
+      # for not-currently-filtered field, don't display an arrow, and link to descending direction
+      arrow = ''
+      direction = 'desc'
+    end
+
+    if order_field == 'updated'
+      label = t(:updated)
+    elsif order_field == 'created'
+      label = t(:created)
+    end
+
+    link_to auto_tickets_path(:sort_order => order_field + '_at_' + direction, :open_status => search_status) do
+      arrow + label
+    end
+  end
+
+end
diff --git a/engines/support/app/models/account_extension/tickets.rb b/engines/support/app/models/account_extension/tickets.rb
new file mode 100644
index 0000000..f898b56
--- /dev/null
+++ b/engines/support/app/models/account_extension/tickets.rb
@@ -0,0 +1,13 @@
+module AccountExtension::Tickets
+  extend ActiveSupport::Concern
+
+  def destroy_with_tickets
+    Ticket.destroy_all_from(self.user)
+    destroy_without_tickets
+  end
+
+  included do
+    alias_method_chain :destroy, :tickets
+  end
+
+end
diff --git a/engines/support/app/models/ticket.rb b/engines/support/app/models/ticket.rb
new file mode 100644
index 0000000..cd22758
--- /dev/null
+++ b/engines/support/app/models/ticket.rb
@@ -0,0 +1,105 @@
+#
+# TODO: thought i should reverse keys for descending, but that didn't work.
+# look into whether that should be tweaked, and whether it works okay with
+# pagination (seems to now...)
+#
+# TODO: better validation of email
+#
+# TODO: don't hardcode strings 'unknown user' and 'unauthenticated user'
+#
+class Ticket < CouchRest::Model::Base
+  use_database "tickets"
+
+  property :created_by,     String, :protected => true  # nil for anonymous tickets, should never be changed
+  property :regarding_user, String                      # may be nil or valid username
+  property :subject,        String
+  property :email,          String
+  property :is_open,        TrueClass, :default => true
+  property :comments,       [TicketComment]
+
+  timestamps!
+
+  before_validation :set_email, :set_regarding_user, :on => :create
+
+  design do
+    view :by_updated_at
+    view :by_created_at
+    view :by_created_by
+
+    view :by_is_open_and_created_at
+    view :by_is_open_and_updated_at
+
+    own_path = Pathname.new(File.dirname(__FILE__))
+    load_views(own_path.join('..', 'designs', 'ticket'))
+  end
+
+  validates :subject, :presence => true
+  validates :email, :allow_blank => true, :format => /\A([^@\s]+)@((?:[-a-z0-9]+\.)+[a-z]{2,})\Z/
+
+  def self.search(options = {})
+    @selection = TicketSelection.new(options)
+    @selection.tickets
+  end
+
+  def self.destroy_all_from(user)
+    self.by_created_by.key(user.id).each do |ticket|
+      ticket.destroy
+    end
+  end
+
+  def is_creator_validated?
+    !!created_by
+  end
+
+  def set_email
+    self.email = nil if self.email == ""
+  end
+
+  def set_regarding_user
+    self.regarding_user = nil if self.regarding_user == ""
+  end
+
+  def close
+    self.is_open = false
+  end
+
+  def reopen
+    self.is_open = true
+  end
+
+  def commenters
+    commenters = []
+    self.comments.each do |comment|
+      if comment.posted_by
+        if user = User.find(comment.posted_by)
+          commenters << user.login if user and !commenters.include?(user.login)
+        else
+          commenters << 'unknown user' if !commenters.include?('unknown user')
+        end
+      else
+        commenters << 'unauthenticated user' if !commenters.include?('unauthenticated user')
+      end
+    end
+    commenters.join(', ')
+  end
+
+  #
+  # update comments. User should be set by controller.
+  #
+  def comments_attributes=(attributes)
+    if attributes
+      comment = TicketComment.new(attributes.values.first)
+      comment.posted_at = Time.now
+      comments << comment
+    end
+  end
+
+  def created_by_user
+    User.find(self.created_by)
+  end
+
+  def regarding_user_actual_user
+    User.find_by_login(self.regarding_user)
+  end
+
+end
diff --git a/engines/support/app/models/ticket_comment.rb b/engines/support/app/models/ticket_comment.rb
new file mode 100644
index 0000000..bed5237
--- /dev/null
+++ b/engines/support/app/models/ticket_comment.rb
@@ -0,0 +1,43 @@
+class TicketComment
+  include CouchRest::Model::Embeddable
+
+  #belongs_to :ticket #is this best way to do it? will want to access all of a tickets comments, so maybe this isn't the way?
+  property :posted_by, String#, :protected => true #Integer#this should be current_user if that is set, meaning the user is logged in  #cannot have it be protected and set via comments_attributes=. also, if it is protected and we set in the tickets_controller, it gets unset. TODO---is this okay to have it not protected and manually check it? We do not users to be able to set this.
+  # if the current user is not set, then we could just say the comment comes from an 'unauthenticated user', which would be somebody with the secret URL
+  property :posted_at, Time#, :protected => true
+  #property :posted_verified, TrueClass, :protected => true #should be true if current_user is set when the comment is created
+  property :body, String
+  property :private, TrueClass # private comments are only viewable by admins  #this is checked when set, to make sure it was set by an admin
+
+  # ? timestamps!
+  validates :body, :presence => true
+  #before_validation :set_time#, :set_posted_by
+
+  #design do
+  #  view :by_posted_at
+  #  view :by_body
+  #end
+
+  def is_comment_validated?
+    !!posted_by
+  end
+
+  def posted_by_user
+    User.find(posted_by) if posted_by
+  end
+
+=begin
+  #TODO.
+  #this is resetting all comments associated with the ticket:
+  def set_time
+    self.posted_at = Time.now
+  end
+=end
+
+=begin
+  def set_posted_by
+    self.posted_by = User.current if User.current
+  end
+=end
+
+end
diff --git a/engines/support/app/models/ticket_selection.rb b/engines/support/app/models/ticket_selection.rb
new file mode 100644
index 0000000..74d5b78
--- /dev/null
+++ b/engines/support/app/models/ticket_selection.rb
@@ -0,0 +1,71 @@
+class TicketSelection
+
+  #
+  # supported options:
+  #
+  # user_id:      id of the user (uuid string)
+  # open_status:  open | closed | all
+  # sort_order:   updated_at_desc | updated_at_asc | created_at_desc | created_at_asc
+  # admin_status: mine | all
+  # is_admin:     true | false
+  #
+  def initialize(options = {})
+    @user_id      = options[:user_id].gsub /[^a-z0-9]/, ''
+    @open_status  = allow options[:open_status],  'open', 'closed', 'all'
+    @sort_order   = allow options[:sort_order],   'updated_at_desc', 'updated_at_asc', 'created_at_desc', 'created_at_asc'
+    @admin_status = allow options[:admin_status], 'mine', 'all'
+    @is_admin     = allow options[:is_admin],     false, true
+  end
+
+  def tickets
+    Ticket.send(finder_method).startkey(startkey).endkey(endkey).send(order)
+  end
+
+  protected
+
+  def allow(source, *allowed)
+    if allowed.include?(source)
+      source
+    else
+      allowed.first
+    end
+  end
+
+  def finder_method
+    method = 'by_'
+    method += 'includes_post_by_and_' if only_mine?
+    method += 'is_open_and_' if @open_status != 'all'
+    method += @sort_order.sub(/_(de|a)sc$/, '')
+  end
+
+  def startkey
+    startkeys = []
+    startkeys << @user_id if only_mine?
+    startkeys << (@open_status == 'open') if @open_status != 'all'
+    startkeys << 0
+    startkeys = startkeys.join if startkeys.length == 1 # want string not array if just one thing in array
+    startkeys
+  end
+
+  def endkey
+    endtime = Time.now + 2.days # TODO. this obviously isn't ideal
+    if self.startkey.is_a?(Array)
+      endkeys = self.startkey
+      endkeys.pop
+      endkeys << endtime
+    else
+      endtime
+    end
+  end
+
+  def order
+    # we have defined the ascending method to return the view itself:
+    (@sort_order.end_with? 'desc') ? 'descending' : 'ascending'
+  end
+
+
+  def only_mine?
+    !@is_admin || @admin_status == 'mine'
+  end
+
+end
diff --git a/engines/support/app/views/tickets/_comment.html.haml b/engines/support/app/views/tickets/_comment.html.haml
new file mode 100644
index 0000000..778ca13
--- /dev/null
+++ b/engines/support/app/views/tickets/_comment.html.haml
@@ -0,0 +1,20 @@
+- if admin? or !comment.private # only show comment if user is admin or comment is not private
+  %tr
+    %td.user
+      %div
+        %strong
+          - if comment.posted_by_user
+            = comment.posted_by_user.login
+          - else
+            = t(:anonymous)
+      %div= comment.posted_at.to_s(:short)
+      - if comment.posted_by_user && comment.posted_by_user.is_admin?
+        %div
+          %span.label.label-inverse
+            = t(:admin)
+      - if comment.private
+        %div
+          %span.label.label-important
+            = t(:private)
+    %td.comment
+      = simple_format(comment.body)
\ No newline at end of file
diff --git a/engines/support/app/views/tickets/_edit_form.html.haml b/engines/support/app/views/tickets/_edit_form.html.haml
new file mode 100644
index 0000000..714f8ff
--- /dev/null
+++ b/engines/support/app/views/tickets/_edit_form.html.haml
@@ -0,0 +1,48 @@
+:ruby
+  # created by user link
+  if @ticket.created_by_user
+    created_by = link_to @ticket.created_by_user.login, @ticket.created_by_user
+  else
+    created_by = t(:anonymous)
+  end
+
+  # regarding user link
+  if admin?
+    if @ticket.regarding_user_actual_user
+      regarding_user_link = link_to @ticket.regarding_user_actual_user.login, @ticket.regarding_user_actual_user
+    else
+      regarding_user_link =  "(#{t(:unknown)})"
+    end
+  else
+    regarding_user_link = ''
+  end
+
+= form_for @ticket do |f|
+  = hidden_ticket_fields
+  %p.first
+    - if @ticket.is_open?
+      %span.label.label-info= t(:open)
+    - else
+      %span.label.label-success= t(:closed)
+    %span.label.label-clear= t(:created_by_on, :user => created_by, :time => @ticket.created_at.to_s(:short)).html_safe
+  %div= t(:subject)
+  = f.text_field :subject, :class => 'large full-width'
+  .row-fluid
+    .span4
+      %div= t(:status)
+      = f.select :is_open, [[t(:open), "true"], [t(:closed), "false"]]
+    .span4
+      %div= t(:email)
+      = f.text_field :email
+    .span4
+      %div
+        = t(:regarding_account)
+        = regarding_user_link
+      = f.text_field :regarding_user
+  = f.button t(:save), :name => 'commit', :class => 'btn', :type => 'submit', :value => 'save'
+  - if @ticket.is_open?
+    = f.button t(:close), :name => 'commit', :class => 'btn', :type => 'submit', :value => 'close'
+  - else
+    = f.button t(:open), :name => 'commit', :class => 'btn', :type => 'submit', :value => 'open'
+  - if admin?
+    = link_to t(:destroy), auto_ticket_path(@ticket),  :confirm => t(:are_you_sure), :method => :delete, :class => 'btn'
diff --git a/engines/support/app/views/tickets/_new_comment_form.html.haml b/engines/support/app/views/tickets/_new_comment_form.html.haml
new file mode 100644
index 0000000..8418e01
--- /dev/null
+++ b/engines/support/app/views/tickets/_new_comment_form.html.haml
@@ -0,0 +1,13 @@
+-#
+-# for posting a new comment to an existing ticket.
+-#
+= simple_form_for @ticket, :html => {:class => 'slim'}  do |f|
+  = hidden_ticket_fields
+  = f.simple_fields_for :comments, @comment, :wrapper => :none, :html => {:class => 'slim'} do |c|
+    = c.input :body, :label => false, :as => :text, :input_html => {:class => "full-width", :rows=> 5}
+    - if admin?
+      = c.input :private, :as => :boolean, :label => false, :inline_label => true
+  = f.button :button, t(:post_reply), :name => 'commit', :class => 'btn-primary', :type => 'submit', :value => 'post_reply'
+  - if logged_in? && @ticket.is_open
+    = f.button :button, t(:reply_and_close), :name => 'commit', :class => 'btn', :type => 'submit', :value => 'reply_and_close'
+    = link_to t(:cancel), auto_tickets_path, :class => :btn
diff --git a/engines/support/app/views/tickets/_tabs.html.haml b/engines/support/app/views/tickets/_tabs.html.haml
new file mode 100644
index 0000000..b7b5d3a
--- /dev/null
+++ b/engines/support/app/views/tickets/_tabs.html.haml
@@ -0,0 +1,23 @@
+-#
+-# SORT ORDER TABS
+-#
+- unless action?(:new)
+  %ul.nav.nav-pills.pull-right.slim
+    %li{:class=> ("active" if search_order.start_with? 'created_at')}
+      = link_to_order('created')
+    %li{:class=> ("active" if search_order.start_with? 'updated_at')}
+      = link_to_order('updated')
+
+-#
+-# STATUS FILTER TABS
+-#
+%ul.nav.nav-tabs
+  - if logged_in?
+    %li{:class => ("active" if search_status == 'open')}
+      = link_to_status 'open'
+    %li{:class => ("active" if search_status == 'closed')}
+      = link_to_status 'closed'
+    %li{:class => ("active" if search_status == 'all')}
+      = link_to_status 'all'
+  %li{:class => ("active" if action?(:new))}
+    = link_to icon(:plus, :black) + t(:new_ticket), auto_new_ticket_path
diff --git a/engines/support/app/views/tickets/_ticket.html.haml b/engines/support/app/views/tickets/_ticket.html.haml
new file mode 100644
index 0000000..5bc33c8
--- /dev/null
+++ b/engines/support/app/views/tickets/_ticket.html.haml
@@ -0,0 +1,6 @@
+- url = auto_ticket_path(ticket)
+%tr
+  %td= link_to ticket.subject, url
+  %td= link_to ticket.created_at.to_s(:short), url
+  %td= link_to ticket.updated_at.to_s(:short), url
+  %td= ticket.commenters
diff --git a/engines/support/app/views/tickets/index.html.haml b/engines/support/app/views/tickets/index.html.haml
new file mode 100644
index 0000000..c02a326
--- /dev/null
+++ b/engines/support/app/views/tickets/index.html.haml
@@ -0,0 +1,19 @@
+- @show_navigation = !params[:user_id].nil?
+
+= render 'tickets/tabs'
+
+%table.table.table-striped.table-bordered
+  %thead
+    %tr
+      %th= t(:subject)
+      %th= t(:created)
+      %th= t(:updated)
+      %th= t(:voices)
+  %tbody
+    - if @tickets.any?
+      = render @tickets.all
+    - else
+      %tr
+        %td{:colspan=>4}= t(:none)
+
+= paginate @tickets
diff --git a/engines/support/app/views/tickets/new.html.haml b/engines/support/app/views/tickets/new.html.haml
new file mode 100644
index 0000000..8f217a5
--- /dev/null
+++ b/engines/support/app/views/tickets/new.html.haml
@@ -0,0 +1,30 @@
+- @show_navigation = !params[:user_id].nil?
+
+= render 'tickets/tabs'
+
+- if admin? && @user
+  - email = @user.email_address
+  - regarding = @user.login
+- elsif logged_in?
+  - email = current_user.email_address
+  - regarding = current_user.login
+
+= simple_form_for @ticket, :validate => true, :html => {:class => 'form-horizontal'} do |f|
+  = hidden_ticket_fields
+  = f.input :subject
+  - if logged_in?
+    = f.input :email, input_html: {value: email}
+    = f.input :regarding_user, input_html: {value: regarding}
+  - else
+    = f.input :email
+    = f.input :regarding_user
+  = f.simple_fields_for :comments, @comment do |c|
+    = c.input :body, :label => t(:description), :as => :text, :input_html => {:class => "full-width", :rows=> 5}
+    - if admin?
+      = c.input :private, :as => :boolean, :label => false, :inline_label => true
+  .form-actions
+    = f.button :submit, :class => 'btn-primary', :value => t(:create_thing, :thing => t(:ticket))
+    - if logged_in?
+      = link_to t(:cancel), auto_tickets_path, :class => :btn
+    - else
+      = link_to t(:cancel), home_path, :class => 'btn'
\ No newline at end of file
diff --git a/engines/support/app/views/tickets/show.html.haml b/engines/support/app/views/tickets/show.html.haml
new file mode 100644
index 0000000..bfdb773
--- /dev/null
+++ b/engines/support/app/views/tickets/show.html.haml
@@ -0,0 +1,12 @@
+- @show_navigation = !params[:user_id].nil?
+
+.ticket
+  = render 'tickets/edit_form'
+  %table.table.table-striped.table-bordered
+    %tbody
+      = render :partial => 'tickets/comment', :collection => @ticket.comments
+      %tr
+        %td.user
+          = logged_in? ? current_user.login : t(:anonymous)
+        %td.comment
+          = render 'tickets/new_comment_form'
\ No newline at end of file
-- 
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