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* using different partials for different parts of the view
* using render @tickets.all to iterate over the tickets. #all is necessary because of CouchRest Model
* using helpers for easier querying for the open_status and admin_status params
* using helper for avoiding duplication when linking to status
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something like https://github.com/spree/spree/issues ), using bootstrap for display.
Still want to use pjax, and have more functionality to add: searching, sorting, pagination, etc..
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info for when creating unauthenticated tickets, redirecting to index when closing a ticket, fix default select for ticket filtering.
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using the default layout.
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And some minor tweaks.
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ID will be the random string for the secret URL.
Tickets created when user was unauthenticated will be viewable by anybody who knows the URL.
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and initial way to close tickets.
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ticket comment to a new ticket.
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