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admins) or stay as a nested resource for a particular user (for normal users and when you visit the tickets list of a particular user).
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something is input for email address.
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info for when creating unauthenticated tickets, redirecting to index when closing a ticket, fix default select for ticket filtering.
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using the default layout.
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And some minor tweaks.
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ID will be the random string for the secret URL.
Tickets created when user was unauthenticated will be viewable by anybody who knows the URL.
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and initial way to close tickets.
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