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2014-05-13prefill ticket form from the model - fixes #5657Azul
email and regarding user fields can be set to defaults based on created_by user. If these fields are emptied by the submitting user they will be set to whereas they are nil if they have not been initialized. In that case we will use meaningful defaults from the user who created the ticket.
2014-05-13keep empty email field if user removed prefillAzul
We should respect the users choice. We can still get their email from the user id if we really need to.
2014-04-24add tests for invalid ticket creationAzul
2014-04-11move engines into engines directoryAzul
Also renamed help to support so it's harder to confuse it with documentation