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Just in case some translation keys are not present things should still work and make sense.
So translation keys should be picked in a meaningful way and scoped rather than prefixed.
For example overview.account will turn into "Account" if no translation is present while "overview_account" will turn into "Overview Account". We usually want the former.
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close and open actions for plain opening and closing the tickets
respond_with so fields are not cleared on invalid update
the custom actions are not strictly restful. But adding a subresource felt like too much overhead and is conceptually hard to grasp (so we destroy the openess of the ticket to close it?).
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Also renamed help to support so it's harder to confuse it with documentation
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