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We still have strange urls requested like
/pt/users/AnonymousUser.../tickets/new
Not sure where they are coming from - but this should make sure we
respond with sth. meaningful instead of erroring out.
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close and open actions for plain opening and closing the tickets
respond_with so fields are not cleared on invalid update
the custom actions are not strictly restful. But adding a subresource felt like too much overhead and is conceptually hard to grasp (so we destroy the openess of the ticket to close it?).
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Feature/api quota support + current_user null pattern
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when rendered from teh create action due to an error user_id param will
sometimes be an empty string. We should still avoid rendering the
navigation because the path's can not be resolved without a user_id.
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Null Pattern for current_user - use it to get rid of some conditionals
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Also renamed help to support so it's harder to confuse it with documentation
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