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Also translates the first arg if it's a symbol and adds more btn- classes if given as html_options[:type]
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close and open actions for plain opening and closing the tickets
respond_with so fields are not cleared on invalid update
the custom actions are not strictly restful. But adding a subresource felt like too much overhead and is conceptually hard to grasp (so we destroy the openess of the ticket to close it?).
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open/close toggle and fields in different forms - fixes #5659
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email and regarding user fields can be set to defaults based on
created_by user.
If these fields are emptied by the submitting user they will be set to whereas they are nil if they have not been initialized. In that case we will use meaningful defaults from the user who created the ticket.
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They do not save any changes. So i think it's better to keep them separated from the Save button that does save changes.
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Also renamed help to support so it's harder to confuse it with documentation
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