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-rw-r--r--help/README.md1
-rw-r--r--help/Readme.md0
-rw-r--r--help/app/controllers/tickets_controller.rb109
-rw-r--r--help/app/views/tickets/_admin-nav.html.haml10
-rw-r--r--help/app/views/tickets/_comment.html.haml34
-rw-r--r--help/app/views/tickets/_edit_form.html.haml46
-rw-r--r--help/app/views/tickets/_new_comment.html.haml4
-rw-r--r--help/app/views/tickets/_new_comment_form.html.haml13
-rw-r--r--help/app/views/tickets/_table-nav.html.haml3
-rw-r--r--help/app/views/tickets/_ticket.html.haml20
-rw-r--r--help/app/views/tickets/_ticket_data.html.haml35
-rw-r--r--help/app/views/tickets/index.html.haml21
-rw-r--r--help/app/views/tickets/new.html.haml10
-rw-r--r--help/app/views/tickets/show.html.haml26
-rw-r--r--help/config/locales/en.yml12
15 files changed, 186 insertions, 158 deletions
diff --git a/help/README.md b/help/README.md
new file mode 100644
index 0000000..c9573e6
--- /dev/null
+++ b/help/README.md
@@ -0,0 +1 @@
+Implements a simple, clean, and easy to use help ticketing system. \ No newline at end of file
diff --git a/help/Readme.md b/help/Readme.md
deleted file mode 100644
index e69de29..0000000
--- a/help/Readme.md
+++ /dev/null
diff --git a/help/app/controllers/tickets_controller.rb b/help/app/controllers/tickets_controller.rb
index 6562048..d478da9 100644
--- a/help/app/controllers/tickets_controller.rb
+++ b/help/app/controllers/tickets_controller.rb
@@ -3,10 +3,9 @@ class TicketsController < ApplicationController
respond_to :html, :json
#has_scope :open, :type => boolean
- before_filter :set_strings
-
before_filter :authorize, :only => [:index]
before_filter :fetch_ticket, :only => [:show, :update, :destroy] # don't now have an edit method
+ before_filter :set_title
def new
@ticket = Ticket.new
@@ -20,61 +19,68 @@ class TicketsController < ApplicationController
@ticket.created_by = current_user.id if logged_in?
@ticket.email = current_user.email_address if logged_in? and current_user.email_address
- flash[:notice] = 'Ticket was successfully created.' if @ticket.save
+ if @ticket.save
+ flash[:notice] = t(:thing_was_successfully_created, :thing => t(:ticket))
+ end
# cannot set this until ticket has been saved, as @ticket.id will not be set
- flash[:notice] += " " + t(:access_ticket_text, :full_url => ticket_url(@ticket.id)) if !logged_in? and flash[:notice]
+ if !logged_in? and flash[:notice]
+ flash[:notice] += " " + t(:access_ticket_text, :full_url => ticket_url(@ticket.id))
+ end
respond_with(@ticket)
-
- end
-
-=begin
- def edit
- @ticket.comments.build
- # build ticket comments?
end
-=end
def show
@comment = TicketComment.new
if !@ticket
- redirect_to tickets_path, :alert => "No such ticket"
+ redirect_to tickets_path, :alert => t(:no_such_thing, :thing => t(:ticket))
return
end
end
def update
+ if params[:commit] == t(:close)
+ @ticket.is_open = false
+ @ticket.save
+ redirect_to tickets_path
+ elsif params[:commit] == t(:open)
+ @ticket.is_open = true
+ @ticket.save
+ redirect_to @ticket
+ else
+ @ticket.attributes = cleanup_ticket_params(params[:ticket])
- if params[:post] #currently changes to title or is_open status
- @ticket.attributes = params[:post]
- # TODO: do we want to keep the history of title changes? one possibility was adding a comment that said something like 'user changed the title from a to b'
+ if params[:commit] == t(:reply_and_close)
+ @ticket.close
+ should_redirect = true
+ else
+ should_redirect = !logged_in?
+ end
- else
- params[:ticket][:comments_attributes] = nil if params[:ticket][:comments_attributes].values.first[:body].blank? #unset comments hash if no new comment was typed
- @ticket.attributes = params[:ticket] #this will call comments_attributes=
- @ticket.close if params[:commit] == @reply_close_str #this overrides is_open selection
- # what if there is an update and no new comment? Confirm that there is a new comment to update posted_by:
- @ticket.comments.last.posted_by = (current_user ? current_user.id : nil) if @ticket.comments_changed? #protecting posted_by isn't working, so this should protect it.
- end
- if @ticket.changed? and @ticket.save
- flash[:notice] = 'Ticket was successfully updated.'
- if @ticket.is_open || !logged_in?
- respond_with @ticket
- else #for closed tickets with authenticated users, redirect to index.
- redirect_to tickets_path
+ if @ticket.comments_changed?
+ @ticket.comments.last.posted_by = (current_user ? current_user.id : nil)
end
- else
- #redirect_to [:show, @ticket] #
- flash[:alert] = 'Ticket has not been changed'
- redirect_to @ticket
- #respond_with(@ticket) # why does this go to edit?? redirect???
- end
+ if @ticket.changed?
+ if @ticket.save
+ flash[:notice] = t(:changes_saved)
+ if should_redirect
+ redirect_to tickets_path
+ else
+ redirect_to @ticket
+ end
+ else
+ respond_with @ticket
+ end
+ else
+ redirect_to @ticket
+ end
+ end
end
def index
@all_tickets = Ticket.for_user(current_user, params, admin?) #for tests, useful to have as separate variable
- @tickets = @all_tickets.page(params[:page]).per(10)
+ @tickets = @all_tickets.page(params[:page]).per(APP_CONFIG[:pagination_size])
end
def destroy
@@ -83,15 +89,26 @@ class TicketsController < ApplicationController
redirect_to tickets_path
end
+ protected
+
+ def set_title
+ @title = t(:tickets)
+ end
+
private
- def ticket_access?
- @ticket and (admin? or !@ticket.created_by or (current_user and current_user.id == @ticket.created_by))
+ # unset comments hash if no new comment was typed
+ def cleanup_ticket_params(ticket)
+ if ticket && ticket[:comments_attributes]
+ if ticket[:comments_attributes].values.first[:body].blank?
+ ticket[:comments_attributes] = nil
+ end
+ end
+ return ticket
end
- def set_strings
- @post_reply_str = 'Post reply' #t :post_reply
- @reply_close_str = 'Reply and close' #t :reply_and_close
+ def ticket_access?
+ @ticket and (admin? or !@ticket.created_by or (current_user and current_user.id == @ticket.created_by))
end
def fetch_ticket
@@ -102,13 +119,5 @@ class TicketsController < ApplicationController
end
access_denied unless ticket_access?
end
- # not using now, as we are using comment_attributes= from the Ticket model
-=begin
- def add_comment
- comment = TicketComment.new(params[:comment])
- comment.posted_by = User.current.id if User.current #could be nil
- comment.posted_at = Time.now # TODO: it seems strange to have this here, and not in model
- @ticket.comments << comment
- end
-=end
+
end
diff --git a/help/app/views/tickets/_admin-nav.html.haml b/help/app/views/tickets/_admin-nav.html.haml
index 0e45c40..3e65e44 100644
--- a/help/app/views/tickets/_admin-nav.html.haml
+++ b/help/app/views/tickets/_admin-nav.html.haml
@@ -1,5 +1,5 @@
-%ul.nav.nav-pills.nav-stacked
- %li{:class => ("active" if admin == 'mine')}
- = link_to 'tickets i admin', {:admin_status => 'mine', :open_status => status, :sort_order => order}
- %li{:class => ("active" if admin == 'all')}
- = link_to 'all tickets', {:admin_status => 'all', :open_status => status, :sort_order => order}
+.btn-group
+ %span.btn.disabled= t(:admin) + ':'
+ = link_to t(:my_tickets), {:admin_status => 'mine', :open_status => status, :sort_order => order}, :class => ['btn', ("active" if admin == 'mine')].join(' ')
+ = link_to t(:all_tickets), {:admin_status => 'all', :open_status => status, :sort_order => order}, :class => ['btn', ("active" if admin == 'all')].join(' ')
+%br \ No newline at end of file
diff --git a/help/app/views/tickets/_comment.html.haml b/help/app/views/tickets/_comment.html.haml
index 501ceec..c02246c 100644
--- a/help/app/views/tickets/_comment.html.haml
+++ b/help/app/views/tickets/_comment.html.haml
@@ -1,20 +1,20 @@
-- # style is super ugly but just for now
- if admin? or !comment.private # only show comment if user is admin or comment is not private
%tr
- %td
- - if comment.posted_by_user
- %b
- = 'Posted by' + (comment.posted_by_user.is_admin? ? ' admin' : '') + ':'
- = comment.posted_by_user.login
- - else
- %b
- Unauthenticated post
+ %td.user
+ %div
+ %strong
+ - if comment.posted_by_user
+ = comment.posted_by_user.login
+ - else
+ = t(:unknown)
+ %div= comment.posted_at.to_s(:short)
+ - if comment.posted_by_user.is_admin?
+ %div
+ %span.label.label-inverse
+ = t(:admin)
- if comment.private
- (Private comment)
- .pull-right
- %b
- Posted at:
- = comment.posted_at.to_s(:short)
- %br
- = comment.body
-
+ %div
+ %span.label.label-important
+ = t(:private)
+ %td.comment
+ = comment.body \ No newline at end of file
diff --git a/help/app/views/tickets/_edit_form.html.haml b/help/app/views/tickets/_edit_form.html.haml
new file mode 100644
index 0000000..3d1d879
--- /dev/null
+++ b/help/app/views/tickets/_edit_form.html.haml
@@ -0,0 +1,46 @@
+- # created by user link
+- if @ticket.created_by_user
+ - created_by = link_to(@ticket.created_by_user.login, user_overview_path(@ticket.created_by_user))
+- else
+ - created_by = t(:anonymous)
+
+- # regarding user link
+- if admin?
+ - if @ticket.regarding_user_actual_user
+ - regarding_user_link = link_to @ticket.regarding_user_actual_user.login, user_overview_path(@ticket.regarding_user_actual_user)
+ - else
+ - regarding_user_link = "(#{t(:unknown)})"
+- else
+ - regarding_user_link = ''
+
+= form_for @ticket do |f|
+ %p.first
+ - if @ticket.is_open?
+ %span.label.label-info= t(:open)
+ - else
+ %span.label.label-success= t(:closed)
+ %span.label.label-clear= t(:created_by_on, :user => created_by, :time => @ticket.created_at.to_s(:short)).html_safe
+ = t(:subject)
+ %br
+ = f.text_field :title, :class => 'large full-width'
+ .row-fluid
+ .span4
+ %div= t(:status)
+ = f.select :is_open, [[t(:open), "true"], [t(:closed), "false"]]
+ .span4
+ %div= t(:email)
+ = f.text_field :email
+ .span4
+ %div
+ = t(:regarding)
+ = regarding_user_link
+ = f.text_field :regarding_user
+ = f.submit t(:save), :class => 'btn'
+ - if @ticket.is_open?
+ = f.submit t(:close), :class => 'btn'
+ =# button_to t(:close), {:post => {:is_open => false}}, :method => :put, :class => 'btn'
+ - else
+ = f.submit t(:open), :class => 'btn'
+ =# button_to t(:open), {:post => {:is_open => true}}, :method => :put, :class => 'btn'
+
+
diff --git a/help/app/views/tickets/_new_comment.html.haml b/help/app/views/tickets/_new_comment.html.haml
deleted file mode 100644
index 96388ea..0000000
--- a/help/app/views/tickets/_new_comment.html.haml
+++ /dev/null
@@ -1,4 +0,0 @@
-= f.simple_fields_for :comments, @comment do |c|
- = c.input :body, :label => 'Comment', :as => :text, :input_html => {:class => "span9", :rows=>4}
- - if admin?
- = c.input :private, :as => :boolean, :label => false, :inline_label => true
diff --git a/help/app/views/tickets/_new_comment_form.html.haml b/help/app/views/tickets/_new_comment_form.html.haml
new file mode 100644
index 0000000..b273503
--- /dev/null
+++ b/help/app/views/tickets/_new_comment_form.html.haml
@@ -0,0 +1,13 @@
+-#
+-# for posting a new comment to an existing ticket.
+-#
+= simple_form_for @ticket, :html => {:class => 'slim'} do |f|
+ = f.simple_fields_for :comments, @comment, :wrapper => :none, :html => {:class => 'slim'} do |c|
+ = c.input :body, :label => false, :as => :text, :input_html => {:class => "full-width", :rows=> 5}
+ - if admin?
+ = c.input :private, :as => :boolean, :label => false, :inline_label => true
+ = f.button :submit, t(:post_reply), :class => 'btn-primary'
+ - if @ticket.is_open
+ = f.button :submit, t(:reply_and_close)
+ = link_to t(:destroy), ticket_path, :confirm => 'are you sure?', :method => :delete, :class => 'btn btn-danger' if admin?
+ = link_to t(:cancel), tickets_path, :class => :btn
diff --git a/help/app/views/tickets/_table-nav.html.haml b/help/app/views/tickets/_table-nav.html.haml
index 45ebfb2..a5cf8be 100644
--- a/help/app/views/tickets/_table-nav.html.haml
+++ b/help/app/views/tickets/_table-nav.html.haml
@@ -1,3 +1,6 @@
+- if admin?
+ = render 'tickets/admin-nav'
+
- unless action?(:new)
= render 'tickets/order-nav'
= render 'tickets/status-nav'
diff --git a/help/app/views/tickets/_ticket.html.haml b/help/app/views/tickets/_ticket.html.haml
index 7b37652..9a1e899 100644
--- a/help/app/views/tickets/_ticket.html.haml
+++ b/help/app/views/tickets/_ticket.html.haml
@@ -1,17 +1,5 @@
-- updated_at_text = 'updated: ' + ticket.updated_at.to_s(:long)
%tr
- %td
- %b
- = link_to ticket.title, ticket
- - if params[:controller] == 'tickets'
- %br
- %small
- created:
- = ticket.created_at.to_s(:long)
- = updated_at_text
- %small.pull-right
- comments by:
- = ticket.commenters
- - else
- %small
- = updated_at_text \ No newline at end of file
+ %td= link_to ticket.title, ticket
+ %td= link_to ticket.created_at.to_s(:short), ticket
+ %td= link_to ticket.updated_at.to_s(:short), ticket
+ %td= ticket.commenters
diff --git a/help/app/views/tickets/_ticket_data.html.haml b/help/app/views/tickets/_ticket_data.html.haml
deleted file mode 100644
index 6a1a896..0000000
--- a/help/app/views/tickets/_ticket_data.html.haml
+++ /dev/null
@@ -1,35 +0,0 @@
-.spam12
- %b
- Created by:
- - if @ticket.created_by_user
- = link_to @ticket.created_by_user.login, user_path(@ticket.created_by_user)
- - else
- Unauthenticated ticket creator
- - if @ticket.regarding_user
- %b
- Regarding user:
- - if admin?
- - if @ticket.regarding_user_actual_user
- = link_to @ticket.regarding_user_actual_user.login, user_path(@ticket.regarding_user_actual_user)
- - else
- = @ticket.regarding_user + ' (no such user)'
- - else # a non-admin is viewing the ticket, so they shouldn't see confirmation of whether the regarding_user exists or not.
- = @ticket.regarding_user
- - if @ticket.email
- %b
- email:
- = @ticket.email
- %b
- Created at:
- = @ticket.created_at.to_s(:short)
- %b
- Updated at:
- = @ticket.updated_at.to_s(:short)
- %b
- = "Status:"
- - if @ticket.is_open
- = 'open'
- = button_to 'Close', {:post => {:is_open => false}}, :method => :put, :class => 'btn btn-small'
- - else
- = 'closed'
- = button_to 'Open', {:post => {:is_open => true}}, :method => :put, :class => 'btn btn-small'
diff --git a/help/app/views/tickets/index.html.haml b/help/app/views/tickets/index.html.haml
index a3cbfcf..f4597a7 100644
--- a/help/app/views/tickets/index.html.haml
+++ b/help/app/views/tickets/index.html.haml
@@ -1,12 +1,17 @@
-- if admin?
- = render 'tickets/admin-nav'
-
= render 'tickets/table-nav'
-%table.table-striped.table-bordered.table-hover
- //{:style => "width:100%;"}
+%table.table.table-striped.table-bordered
+ %thead
+ %tr
+ %th= t(:subject)
+ %th= t(:created)
+ %th= t(:updated)
+ %th= t(:voices)
%tbody
- = render @tickets.all
-= paginate @tickets
-
+ - if @tickets.any?
+ = render @tickets.all
+ - else
+ %tr
+ %td{:colspan=>4}= t(:none)
+= paginate @tickets
diff --git a/help/app/views/tickets/new.html.haml b/help/app/views/tickets/new.html.haml
index 5442910..acb9537 100644
--- a/help/app/views/tickets/new.html.haml
+++ b/help/app/views/tickets/new.html.haml
@@ -1,17 +1,17 @@
-
-//%h2.first= t :new_ticket
-
= render 'tickets/table-nav'
= simple_form_for @ticket, :validate => true, :html => {:class => 'form-horizontal'} do |f|
- = f.input :title
+ = f.input :title, :label => t(:subject)
- if user
= f.input :email, input_html: {value: user.email_address}
= f.input :regarding_user, input_html: {value: user.login}
- else
= f.input :email
= f.input :regarding_user
- = render :partial => 'new_comment', :locals => {:f => f}
+ = f.simple_fields_for :comments, @comment do |c|
+ = c.input :body, :label => t(:description), :as => :text, :input_html => {:class => "full-width", :rows=> 5}
+ - if admin?
+ = c.input :private, :as => :boolean, :label => false, :inline_label => true
.form-actions
= f.button :submit, :class => 'btn-primary'
= link_to t(:cancel), tickets_path, :class => :btn
diff --git a/help/app/views/tickets/show.html.haml b/help/app/views/tickets/show.html.haml
index a69048b..ddd4e9f 100644
--- a/help/app/views/tickets/show.html.haml
+++ b/help/app/views/tickets/show.html.haml
@@ -1,18 +1,10 @@
-.spam12
- %h2
- %a#title.editable.editable-click{"data-name" => "title", "data-resource" => "post", "data-type" => "text", "data-url" => ticket_path(@ticket.id), "data-pk" => @ticket.id, :href => "#"}
- = @ticket.title
- = render 'tickets/ticket_data'
- %table.table-striped.table-bordered.table-hover{:style => "width:100%;"}
+.ticket
+ = render 'tickets/edit_form'
+ %table.table.table-striped.table-bordered
%tbody
- = render(:partial => "comment", :collection => @ticket.comments)
- = #render @ticket.comments should work if view is in /app/views/comments/_comment
-
- = simple_form_for @ticket, :html => {:class => 'form-horizontal'} do |f| # don't need validations so long as this is so simple
- = render :partial => 'new_comment', :locals => {:f => f}
- .span10.offset3
- = f.button :submit, @post_reply_str, :class => 'btn-primary'
- - if @ticket.is_open
- = f.button :submit, @reply_close_str
- = link_to t(:Destroy), ticket_path, :confirm => 'are you sure?', :method => :delete, :class => 'btn btn-danger' if admin?
- = link_to t(:cancel), tickets_path, :class => :btn
+ = render :partial => 'tickets/comment', :collection => @ticket.comments
+ %tr
+ %td.user
+ = logged_in? ? current_user.login : t(:anonymous)
+ %td.comment
+ = render 'tickets/new_comment_form' \ No newline at end of file
diff --git a/help/config/locales/en.yml b/help/config/locales/en.yml
index 2835e4e..901cd76 100644
--- a/help/config/locales/en.yml
+++ b/help/config/locales/en.yml
@@ -2,6 +2,16 @@ en:
access_ticket_text: "You can later access this ticket at the url %{full_url}. You might want to bookmark this page to find it again. Anybody with this URL will be able to access this ticket, so if you are on a shared computer you might want to remove it from the browser history"
support_tickets: "Support Tickets"
all_tickets: "All Tickets"
+ my_tickets: "My Tickets"
open_tickets: "Open Tickets"
closed_tickets: "Closed Tickets"
- new_ticket: "New Ticket" \ No newline at end of file
+ new_ticket: "New Ticket"
+ tickets: "Tickets"
+ subject: "Subject"
+ destroy: "Destroy"
+ open: "Open"
+ closed: "Closed"
+ close: "Close"
+ post_reply: "Post Reply"
+ reply_and_close: "Reply and Close"
+ description: "Description" \ No newline at end of file