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-rw-r--r--engines/support/app/mailers/.gitkeep0
-rw-r--r--engines/support/app/mailers/ticket_mailer.rb82
2 files changed, 82 insertions, 0 deletions
diff --git a/engines/support/app/mailers/.gitkeep b/engines/support/app/mailers/.gitkeep
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/engines/support/app/mailers/.gitkeep
diff --git a/engines/support/app/mailers/ticket_mailer.rb b/engines/support/app/mailers/ticket_mailer.rb
new file mode 100644
index 0000000..9a83345
--- /dev/null
+++ b/engines/support/app/mailers/ticket_mailer.rb
@@ -0,0 +1,82 @@
+class TicketMailer < ActionMailer::Base
+
+ helper :ticket_i18n
+
+ def self.send_notice(ticket, comment, url)
+ reply_recipients(ticket, comment.user).each do |email, key|
+ TicketMailer.notice(ticket, comment, url, email, key).deliver
+ end
+ end
+
+ #
+ # ticket - the ticket in question
+ # author - user who created last comment
+ # url - url of the ticket
+ # email - email to send reply notice to
+ # key - public key for email
+ #
+ # TODO: OpenPGP encrypt email to the public key.
+ #
+ def notice(ticket, comment, url, email, key)
+ @url = url
+ @email = email
+ @key = key
+ mail({
+ :reply_to => reply_to_address,
+ :subject => "Re: [#{ticket.id}] #{ticket.subject}",
+ :to => email,
+ :from => from_address(ticket, comment)
+ })
+ end
+
+ private
+
+ #
+ # I am not sure what makes the most sense here. For now, since we do not
+ # include any reply text in the notification email, it makes sense to make
+ # the from address be the robot, not the user.
+ #
+ def from_address(ticket, comment)
+ if true
+ reply_to_address
+ else
+ from_name = if comment.user.present?
+ comment.user.login
+ elsif ticket.created_by.present?
+ ticket.created_by_user.login
+ else
+ I18n.t(:anonymous)
+ end
+ "%s <%s>" % [from_name, reply_to_address]
+ end
+ end
+
+ # TODO: change me to support virtual domains
+ def reply_to_address
+ [APP_CONFIG[:mailer][:from_address], APP_CONFIG[:domain]].join('@')
+ end
+
+ #
+ # returns a hash of {'email' => 'public key'}, where key might be nil.
+ #
+ def self.reply_recipients(ticket, author)
+ recipients = {}
+ ticket.comments.each do |comment|
+ user = comment.posted_by_user
+ if user && (author.nil? || user.id != author.id)
+ if user.email
+ recipients[user.identity.address] = (user.identity.keys[:pgp] if user.identity.keys[:pgp].present?)
+ end
+ if user.contact_email.present?
+ recipients[user.contact_email] = (user.contact_email_key if user.contact_email_key.present?)
+ end
+ end
+ end
+ if author && author.is_admin? && ticket.email.present?
+ recipients[ticket.email] = nil
+ end
+ logger.info { "emailing reply regarding ticket #{ticket.id} to #{recipients.keys.join(', ')}" }
+ recipients
+ end
+
+end