Troubleshooting =============== This document contains some useful debug information. OSX --- If you're having troubles with old versions of RiseupVPN that did not have an uninstaller, and the new installer is not cleanly replacing the previous install, you might need to manually clean things up. You will need root access to stop the privileged helper. First, see if the helper is running: pgrep bitmask-helper To stop it: sudo launchctl unload /Library/LaunchDaemons/se.leap.bitmask-helper.plist To start it: sudo launchctl load /Library/LaunchDaemons/se.leap.bitmask-helper.plist sudo launchctl start /Library/LaunchDaemons/se.leap.bitmask-helper.plist Check that it's running: pgrep bitmask-helper Manually check that the web api is running, and that it reports a version that matches what you currently have installed: curl http://localhost:7171/version Also, you can check that the path near the end of the file /Library/LaunchDaemons/se.leap.bitmask-helper.plist matches the current path where you installed RiseupVPN.app. Cleaning up ~~~~~~~~~~~ If you have things messed up and you want to completely delete the bitmask-helper: sudo launchctl unload /Library/LaunchDaemons/se.leap.bitmask-helper.plist sudo rm -rf /Library/LaunchDaemons/se.leap.bitmask-helper.plist Make sure that "pgrep bitmask-helper" does not return any pid. Now you can move /Applications/RiseupVPN.app to the Trash, and launch a recent installer to get a clean install.