Bitmask known issues
Here you can find documentation about known issues and potential work-arounds in the current Bitmask release.
You may get the error: “Unable to connect: Problem with provider”. This can result from a problem with your network not the the provider. We are tracking this issue here https://leap.se/code/issues/4023 and plan to have more specific error notifications in the future.
If you have received a large amount of mails (testing with more than 400), Thunderbird may not respond. This problem wont happen if you already had the client open and Thunderbird loading mails at the same time.
Opening the same account from more than one computer at the same time might possibly break your account.
You may get an error on Thunderbird about not being able to reach the IMAP server. This happens during long syncs.
If you have a big amount of emails and email traffic the syncs are sometimes very slow. We are working on this.
When you create a new mail account, the key generation may take a while. It can take up to 5mins, but be aware, on virtual machines it sometimes takes a very long time. As long as a 40min!. The below tricks can reduce the time for testers using virtual machines.
If you are just testing mail accounts and are not worried about security you can use some tricks to generate the extra entropy needed to speed up the process.
Manually generate entropy by moving the mouse, type stuff, browse the internet and local files, etc.
Install the haveged package, most likely is available through your distro’s package manager.
Generate IO (may not work on SSDs)
find / -type f -print0 2>&1 | xargs -0 cat &> /dev/null
If you want more information you can take a look at: https://leap.se/code/issues/4656
(For people using minimal distros/desktops like awesome/i3)
To run Bitmask and the services correctly you need to have a running polkit agent. If you don’t have one you will get an error and won’t be able to start Bitmask.
The currently recognized polkit agents are:
|process name||Who uses it?|
If you have a different polkit agent running that it’s not in that list, please report a bug so we can include in our checks.
You can get the list of running processes that match polkit with the following
ps aux | grep -i polkit.
Here is an example on my KDE desktop:
➜ ps aux | grep polkit root 1392 0.0 0.0 298972 6120 ? Sl Sep22 0:02 /usr/lib/policykit-1/polkitd --no-debug user 1702 0.0 0.0 12972 920 pts/16 S+ 16:42 0:00 grep polkit user 3259 0.0 0.4 559764 38464 ? Sl Sep22 0:05 /usr/lib/kde4/libexec/polkit-kde-authentication-agent-1
polkitd is not a valid agent, is just the daemon, you still need an